How do I change my booking while on the trip?

Sometimes, our plans can change while on a trip, check here your possibility to change your booking while on a trip. All changes while on the trip can only be requested by contacting our Customer Excellence team through chat.

• Extending a Booking while on a trip
• Shortening a booking while on the trip
• Change Drop-off City
• Change Drop-off hours

Extending a Booking while on a trip

Sometimes, while traveling, you feel like your time on the road hasn't been enough! If you want to add more days to your booking while on the trip, you can send a chat.

The possibility of extending the trip depends on availability, and the payment for the extra nights has to be done while on the trip. You should take into account, that the rates that will apply are the ones that are showing on the website on the day you request the change and not the rates that applied when you booked your trip.

Shortening a booking while on the trip

To shorten your trip you can “open a chat”. Please bear in mind, that if you want to reduce some nights of your booking while on the trip this will not entitle you to any refund.

Change Drop-off City

If you want to change the drop-off city, you can “open a chat”. This service is only possible if there is availability, and a one-way fee will apply.

Change Drop-off hours

If you are on the trip and, wish to change the drop-off hours you can “open a chat”. This change will be accepted if the hour change does not affect operational activities. If necessary, a fee may apply.