To analyze the situation in detail and to be able to resolve it, we ask you to send a written request using the following link: "Send a request" and select the reason: Report an incident.
We always ask you to send us the following details:
Identification of the client and a phone number (if necessary);
Dates of the event;
Description of the incident.
Our team will respond as soon as possible, and if necessary, the representative will request further information to clarify the incident.
*Remember to use the email you used to create your booking.
Notes: Use the email that you used to make your booking.