How do I report an Incident?

To analyze the situation in detail and to be able to resolve it, we ask you to send a written request using the following link: "Send a request" and select the reason: Report an incident.

We always ask you to send us the following details:

• Booking reference;

• Identification of the client and a phone number (if necessary);

• Dates of the event;

• Description of the incident.

Our team will respond as soon as possible, and if necessary, the representative will request further information to clarify the incident.

*Remember to use the email you used to create your booking.

Notes: Use the email that you used to make your booking.