How does Insurance work in the campervan Marketplace?

There are two types of Insurance working on our marketplace:

Own insurance

This option is generally common with professional rental fleet owners. The vehicles will appear with the sign “Insured Vehicle” under Insurance Conditions on the offer page, and the information regarding the insurance of the vehicle will be indicated in the listing itself, also, the price of the insurance is already included in the nightly rate.

This means all the Insurance procedures will be done directly with the campervan host, such as document validation and security deposit charges.

Indie Campers Camper Travel Insurance

Small campervan owners more commonly use this Insurance. This insurance covers the use of the motorhome for incidents during the peer-to-peer rental; find more detail of what is covered in the links below:

• Insurance for vehicles in the United Kingdom with Riverside

• Insurance for vehicles in Sweden, Netherlands, Belgium, Spain, France, Italy, Austria and Germany with Omocom

• Insurance for vehicles in Switzerland with Vaudoise

If your booking is with one of these Insurances, Indie Campers will do all insurance-related procedures, such as document verification, deposit charge, and release.

Document validation and release

Document verification

Customers must upload their documentation in the Client Area. If this is not completed, Indie Campers will contact the customer before the pick-up date for document validation. The following documents are required:

• Driving licenses from all drivers

• Credit card with sufficient funds to cover the security deposit. The cardholder must be present at check-in*.

• Passport / I.D

• Booking reference

Deposit charge

After successful document validation, Indie Campers will place an automatic hold on the security deposit using the payment method provided by the customer.

• If the hold deposit attempt fails, Indie Campers will contact the customer via email to arrange an alternative method.
• If all validations are not completed and confirmed three days before the check-in date, Indie Campers reserves the right to cancel the booking in accordance with our Terms & Conditions.
• To learn more about security deposit please visit Why do we hold a security deposit? How does the return of the security deposit work?

Deposit release

If there are not damages, responsbible of the customer, deposit will be release in the next 15 business days due to bank processing time.

Important Details to Note:

• The security deposit can only be processed using a credit or debit card; transfers or cash are not accepted.
• The security deposit will not appear as a positive or negative amount on your statement; the original authorization will simply be canceled 6-30 days after the rental. This will make it appear as if the transaction never occurred. You can confirm this with your bank.