Indiecampers fleet:
Standard Flexible Cancellation Policy
*This policy applies to Indie Fleet bookings that were reserved after 28/01/2024. If you have a reservation prior to this date please check the policy that applies to you here.
If you cancel your reservation more than 30 days before the scheduled pick-up date, you will be reimbursed the total amount you paid until that date. If you cancel your reservation between 30 and 8 days before the scheduled check-in date, you will be refunded 50% of the total amount paid until that date, and if you cancel between 7 and 1 day before the scheduled pick-up date, you will be refunded 5% of the total amount paid until that date. For cancellations made on the same day of the scheduled pick-up date, you will not be entitled to receive any refund.
Important Notes:
- If the second payment (due 30 days before pick-up) fails, the booking will be canceled automatically, and no refund will be issued.
- Refund percentages are based on the total amount paid at the time of cancellation.
- To proceed with the cancellation, please visit here for step-by-step instructions.
- After submitting your cancellation request, a confirmation message will appear stating “Booking Cancelled” if your pick-up is within the next 30 day You will be refunded according to your cancellation policy, the refunds usually take between 10 and 15 days to be available on your account.
Updated Cancellation Policy (Pilot Locations Only)
Indie Campers offers two cancellation policies for its fleet: Basic and Flexible.
Basic Cancellation Policy:
- Cancellation Anytime Before 24 Hours to Pick-Up: If you cancel your reservation at any time before 24 hours to the scheduled pick-up date, you will be refunded 5% of the total amount paid.
- Same-Day Cancellations: No refunds are provided for cancellations made on the same day as the scheduled pick-up.
Flexible Cancellation Policy:
The Flexible Cancellation Policy is available for an additional fee, which varies based on the time between the booking confirmation and the pick-up date. This policy is currently available at selected locations, including Amsterdam, Bergen, Bilbao, Bordeaux, Brisbane, Cairns, Chicago, Christchurch, Cologne, Darwin, Faro, Florence, Frankfurt, Geneva, Helsinki, Las Vegas, London Heathrow, Lyon, Manchester, Milan Malpensa, Naples, New York, Phoenix, Porto, Rome FCO, Salt Lake City, San Diego, Seville, Stockholm, Stuttgart, Toronto, Toulouse, Valencia, Vancouver, and Vienna.
Payment Structure:
- Customers choosing the Flexible Cancellation Policy pay 50% upfront and the remaining 50% 30 days before pick-up.
- The flexible fee varies** based on the time of booking and location.
Cancellation Structure:
Important Notes:
- See above
** Flexible fee:
-
- 8 to 30 days before pickup: €2
- 30 to 60 days before pickup: €4
- 60 to 120 days before pickup: €6
- 120 to 180 days before pickup: €8
- More than 180 days before pickup: €10
If your booking is with one of our Hosts in the Marketplace - take a look here.