Indie Campers Terms & Conditions – Indie Campers Help Center

Last updated at 13th of August 2024

1. Presentation of the Platform

These Terms and Conditions are intended to define the conditions of use of the Site and the relationships established between the Site and its Users.

The use or participation in the service of Indie Campers Central Services Unipessoal Lda.'s website is exercised, without exception, on the condition that the Users adhere to these Terms and Conditions.
The General Terms and Conditions are applied to all use of the Indie Campers platform service for the rental of vehicles. The Host and the Traveller (both designated as "Users") declare to understand and accept these Terms and Conditions.

The site proposes a service of intermediation between Users, where the Host makes available the rental of his Vehicle and the Traveller can book a Vehicle available on the site, using it as part of a rental under the terms agreed between the parties.

The Site acts mainly as an intermediary and assistant to the Users, when it is necessary to validate elements and documents in order to advertise the Vehicle or make a rental. The Users must respect the duties and obligations assumed with the celebration of the deal.

The Host is solely responsible for their Advertisements and Services. When making a reservation, Travellers are signing a contract directly with the Host and not with Indie Campers not being this contracting party in the rental contract or participating in it in any way.

Indie Campers requests that Users carefully read these Terms and Conditions. These are the Terms and Conditions by which Hosts rent Vehicles to Travelers. The Travelers agree with these terms when signing the Rental Agreement.

Users can contact Indie Campers through customer support or by email via the available contacts on the website. However, questions related to the vehicle or the rental itself should be dealt directly between the Users.

Should Indie Campers have to contact Users, it will do so by telephone or in writing by email or address that Users have provided to Indie Campers when registering on the site.

2. Modifications to the website and T&C

Indie Campers reserves the right to modify these Terms and Conditions at any time. Users will be notified in advance by email of their change at least 30 days before it comes into effect.

Indie Campers reserves the right, in extraordinary situations, to apply the Terms and Conditions in an adapted (or adjusted) manner if and to the extent that it is indispensable to ensure the legitimate interests of the Platform.

3. Presentation of Payment Provider

The transactions are made by Stripe which processes the payments in a secure way. Stripe Technology Europe, Limited (STEL) is authorised by the Electronic Money Institution and regulated by the Bank of Ireland (reference number: C187865). Indie Campers cannot be held liable for payments made directly between Users. The platform only guarantees the security of payments made through the Stripe partner.

4. Travellers Terms and Conditions

4.1 Travellers Registration

Travellers who wish to make a reservation at Indie Campers must register on the website, at which time they will enter their personal details and proof of documents. Indie Campers will not be responsible if the information provided by the user is incorrect. Some documents may only be inserted after the booking confirmation, although never after the date indicated in the Rental Conditions chapter.

Each User has at their disposal a unique username and password that allows them to access their profile directly. The User undertakes to keep this data, keeping it confidential and never communicating it. The User guarantees that he/she will create only one "Profile" of user.

In case of non-compliance with the platform rules or behavior considered abusive by the platform, Indie Campers reserves the right to suspend the account. The User whose account is suspended will be informed via email to the email address indicated at registration. All data and documents must be inserted in the site on the Traveler's personal page.

4.2 Website Organization

The platform consists of a public area and a private area, which can be accessed in different ways and with different restrictions:

The public area allows access to the site, the use of the site as an unidentified user, benefiting from certain services and features provided by the Site.

The private area is accessible after identification and registration of the User. This identification requires the prior creation of a Profile. The private area allows, among other features, to make reservation requests, as well as subsequent confirmation, the publication of a Vehicle for Rental and the editing of information regarding the publication of a Vehicle for Rental.

4.3 Identity Verification

The following are the minimum eligibility requirements as a renter:

You must hold a current, valid (non-temporary) driver’s license. You must be approved by Indie Campers through identify verification and other background checks that the company requires. Indie Campers is entitled to cancel a booking if the user fails to pass the identity verification process, and the applicable cancellation policy is applied.

Application Process:

The application process is usually quick and easy. After booking confirmation, we ask your Drivers’ License or Passport or Government ID information so that we can ensure you meet our eligibility requirements. In most cases, the driver eligibility check takes seconds, as long as we can verify all of your information. Indie Campers may use (a) third-party source(s) to complete your eligibility check and will not share information outside of this scope.
In some cases, we may need additional information for verification purposes, and you will be asked for these requirements via email or phone, so you’ll be ready when it’s time to start your trip.

5. Hosts Terms and Conditions

5.1 Host and Vehicle Registration

All Hosts who wish to place their listings on the Platform must create their User profile. Additionally, Hosts must complete the listing creation form in a detailed and correct manner.

When creating the publication, the User will have to provide the information and documentation requested in the most detailed way possible, as well as photographs of his Vehicle. The Hosts of the Vehicles may be natural or legal persons.

If the Host chooses to use the insurance offered by the Platform, incorrect communication of information regarding the vehicle may lead to the removal of its eligibility, namely:

Vehicle Weight
Year of Registration
Vehicle Value as New

Additionally, certain documents must be shared before any booking confirmation. The required documents can be consulted on this page.

All these documents must be constantly updated. Otherwise the vehicle will no longer be eligible for the insurance offered by the Platform and the announcement itself may be suspended until these are shared and validated by the Platform. If it is found that the documents shared up to five days before the beginning of a reservation are out of date, the Platform reserves the right to cancel the consecutive reservations until they are updated, and the Host does not have the right to any refund. The Host consents to the right of the Platform to share these documents with the insurance partners as well as the STRIPE payment partner. The Host also undertakes to share the bank details for which the payments will be paid.

Indie Campers can in no way be held responsible for errors, omissions or inaccuracies, whether voluntary or not, on the part of the Host with regard to the description and assessment of the Vehicle.

Following a breakdown or any other type of incident, an Advertisement may be suspended on the Platform, in order to verify if the said Vehicle is suitable for rental. Indie Campers reserves the right to suspend any Vehicle offered for rental if it considers there is a risk that could affect the quality of the service. Suspension of the vehicle may result in cancellation of future reservations, and the Host of the vehicle will not be entitled to any compensation for any future reservations.

Indie Campers will make a summary check of the information and documents provided by the Host, focusing on the elements relating to the characteristics of the Vehicle. This check will be made at the time of registration of the Vehicle on the website and does not dispense with verification by the Traveller at the start of the rental. Indie Campers reserves the right to verify the documents at any time.

Indie Campers may, after verification, remove any vehicle advertisement from the site or after news from one or more Travelers dissatisfied with the condition of the Vehicle and/or the Host's behaviour, as well as based on non-compliance with the current Terms and Conditions.

5.2 Requirements Applicable to Hosts

The Hosts have to guarantee:

Total ownership of the Vehicle or to be the manager of the Vehicle, possessing all the necessary authorizations and evidence, allowing them to make the Vehicle available for rental. The Host must make such permits available to the Traveller, in writing and signed by the Host of the Vehicle;
That the documents and information shared are true and accurate;
The availability of the vehicle in perfect working condition for rental;
The good condition of the vehicle before departure regarding internal and external cleaning, water and fuel levels, etc.
The establishment of prices per night is the full responsibility of the host and Indie Campers has no interference in its definition.

The Host may commit, under commitment of honor, to practice lower or equivalent final prices in Indie Campers compared to those offered in other platforms and on its own website, taking into account the different calculation systems of the respective platforms. With this commitment, the Host will be eligible for more favorable conditions and certain benefits, such as additional points in the search ranking and have a Best Price Guarantee stamp by Indie Campers. The Platform’s Account Managers will make constant checks on market prices and may contact the Host in the event of the commitment being broken.

In addition, the Host should charge a price consistent with the value of his Vehicle and its equipment, as well as the age and number of kilometers of the vehicle, in order to comply with the Platform standards.

The Host undertakes to comply with the minimum availability requirements required by the Platform, which may be consulted on the website.

Likewise, the Host will not be able to apply fees or additional costs for the consumption of gas related to bottles already in use at the beginning of the rental, since it is a consumable that is difficult to measure and it should be included in the rental price.

5.3 Host conditions

By hosting on the Indie Campers platform the Host agrees to abide by our terms and conditions.

In case of repeated or serious violations, we may suspend or permanently disable the host's account and unlist the vehicles.

To protect our community, the following behaviors are prohibited and may lead to the delisting of the Host:

Removing people from the Indie Campers platform for new, partial, or future bookings
Contacting potential travellers before they make the reservation on the Indie Campers platform to change the reservation off Indie Campers platform (ex: offer discounts for booking off Indie Campers platform, among others.)
Host cannot ask travellers to fill out forms, or call, email, or contact them without the communications service of the Indie Campers platform before accepting booking requests
Cancelling existing full or partial bookings and rebooking travellers from the Indie Campers platform
Asking or encouraging travellers to book outside the Indie Campers platform for repeat or future bookings
Including links or embedding buttons (e.g. footers, headers) that take people off the Indie Campers platform to another website in any messages to travellers, including communications sent through the Indie Campers platform
Asking travellers for, or using contact or identity information in ways unrelated to their stay, or that compromise the quality of their stay
Asking for or using the travellers contact information to settle additional payments outside of the Indie Campers platform all payments related to a travellers booking, including booking extensions and changes, must go through the Indie Campers platform.
Asking travellers for contact information after a booking in order to conduct credit checks or background checks, unless for insurance purposes, in that case they must go through the Indie Campers platform.
Asking travellers to submit photos of their government ID prior to arrival, except when required for legal or compliance reasons, in that case they must go through the Indie Campers platform.
Asking for or using travellers contact information to settle additional payments outside of the Indie Campers platform all payments related to a travellers trip, including stay extensions (and other than the exceptions identified below), must go through the Indie Campers platform (e.g., using the Resolution Center)
Use of contact information provided by the Indie Campers platform for other purposes that violate our Terms of Service
Sale, sharing, or use of travellers contact information for marketing communications or guest list sign-ups
Feedback about a travellers stay must take place on Indie Campers' platform. We want travellers to share their feedback directly about the hots on the Indie Campers platform so that other guests can benefit from their insights.

Indie campers can still delist a host if their behaviour and actions are detrimental to the aims of the business, go against legal obligations, are discriminatory and damaging to travellers.

6. Relationship between Traveler and Host

6.1 Users Interactions

Users interact with each other through the Indie Campers website, being free to make queries, evaluate, check availability of vehicles, make, accept or cancel reservations.

The Host and the Traveller must reach an agreement before concluding the rental contract, and before any Vehicle rental. Users are contractually obliged and must respect the commitments made since the confirmation of the reservation.

A rental contract must be concluded between the Host and the Traveller for the Vehicle ("Rental Contract"). The Traveller and the Host, when signing the Rental Contract, are obliged to respect the conditions defined therein, under the pacta sunt servanda rule, or the principle of binding force of contracts, where the contractual parties are solely responsible for the contract concluded.

The Host undertakes to provide an up-to-date description of the vehicle, corresponding to its characteristics and not to mislead the Renter about the characteristics of the rented Vehicle. The platform cannot be responsible in case of false or erroneous description of the Vehicle.

For each Reservation, the Host undertakes to provide the vehicle documents. Depending on the regulations in force in the country of registration of the vehicle and the insurance requirements in force, the Host must provide the original or copy of the vehicle registration certificate, proof of insurance and proof of up-to-date technical inspection. A certified copy of the registration certificate can be requested at a police station in order to reinforce the credibility of the document in the case of a police check during a rental.

6.2 Users Disputes

In the occurrence of disputes between users, they commit themselves to act according to the conclusions communicated by the conciliation promotion service offered by Indie Campers. The platform commits to provide the conciliation promotion service as soon as possible in the event of a dispute.

The conciliation promotion service will be offered in an impartial manner, taking into account the information provided by each of the users involved in the dispute. This conciliation promotion is conditional on users sharing the signed rental contract. Indie Campers will try, whenever possible, to mediate disputes in accordance with these terms and the rental contract proposal made available. After communication of the conclusions of the dispute, the Users will have 3 days to review and accept the proposal of resolution. The resolution of the conciliation promotion depends on the goodwill of the Users and will never, by nature, have obligations or responsibilities to the platform. If users do not resolve the dispute using the conciliation promotion service provided by the platform, they can appeal to the competent authorities.

7. Booking terms

Subscription Product Exclusive:

Prices will be shown per month, fetched directly as a total cost per month without any additional fees being charged (e.g. service, insurance or preparation fees), with the exception of one-way fees and mileage policies. Subscription Term bookings are subject to the minimum duration of 1 month ("Initial Minimum Commitment") and the maximum duration of 12 months.

Short Term Rental Product Exclusive:

The costs of renting the vehicle are accounted per night, given the availability of the vehicle subject to the reservation.

Common to all products available on the Platform:

Users define freely and in mutual agreement the duration of the rental. If not otherwise defined, in writing between the Users or in the booking options on the platform, the rentals start at 2:00 pm and end at 11:00 am. The platform allows Hosts to define the hours from which both the check-in time and the checkout time are only possible for an additional cost, which should always be explicit on the Platform.

The Traveller may make a reservation request for a certain Vehicle, indicating necessarily the dates on which he wishes to reserve the Vehicle. The Traveller is only authorized to start the vehicle rental after confirmation of the reservation and respective payment of the total amount of the reservation.

If the Host accepts the reservation request, which must be made up to a maximum of 48 hours after receiving the reservation request, Indie Campers will inform the Traveler by email, who will then have 48 hours to make the payment and accept, without reservations, the present Terms and Conditions. Subsequently the amount corresponding to the rental will be debited. The Host will be contractually obligated and must respect the commitments assumed since the acceptance of the reservation request.

If the Host refuses to book his Vehicle, Indie Campers will automatically inform the traveler by email, and is willing to propose, upon availability, an equivalent Vehicle as an alternative. Indie Campers cannot be held responsible for refusing a reservation request. Indie Campers is exempt from any kind of responsibility in case of cancellation of the reservation either by the Host or by the Traveller and does not guarantee the accuracy of the dates of the reservation requests indicated by the Traveller wishing to rent the Vehicle.

The Traveller may extend the duration of the rental by requesting a mandatory reservation extension. The request must be made with a minimum of 48 hours before its end. Any extension of the rental period will follow the rules stipulated in these Terms and Conditions. The extension request must be requested via Indie Campers and is subject to subsequent approval by the Host. The insurance under the Vehicle must be extended and an additional payment will be required at the time of confirmation of the change. Any reservation extension must follow the conditions made available on the platform on that same date, namely the rental price, insurance price, intermediation services, among others. Even if the Host decides not to charge any additional fee for the rental extension, the platform is entitled to charge any and all services inherent to the rental, such as intermediation services and insurance.

In the event that the Traveler does not make the delivery at the determined date, time, and place, a fee of three times the value per night, including all costs associated with it, will be applied per night announced on the platform. For each additional night not agreed by both parties, the Host shall be entitled to charge the equivalent of three times the price per night announced on the platform, as well as the costs associated with it. Likewise, the Platform will have the right to charge the daily insurance value, intermediation services and others. Additionally, insurance coverage for additional days not previously reported and agreed upon is not guaranteed, the Traveller being fully responsible for any damages or costs incurred that would otherwise be covered by the insurance.

8. Rental Conditions

The traveler who makes a reservation must be over 18 years of age at the time of registration, present a valid driving license to drive in the countries of checkin and of checkout, be legally eligible to drive the vehicle subject to rental, present a valid identification document and a valid payment method card, as well as meet all requirements defined by the Host, such as minimum age and driving experience at the date of beginning of rental. Additional drivers must be present at the time of collection, have a valid driving license to drive in the countries of checkin and checkout and for the type of vehicle hired, as well as meet all requirements defined by the Host, such as minimum age and driving experience at the date of beginning of rental. Failure to meet these requirements will prevent other passengers to be added as additional drivers of the Vehicle

For short-term rentals, where the Host is Indie Campers, if one of the drivers is under 25 years of age, selection of the basic protection plan is mandatory and drivers under 25 years of age are not allowed to accept the Premium protection plan. Protection Plans are not included and cannot be subscribed to by the Client under Subscription Bookings.

Prior to the start of the rental, Travelers have the duty to share all information and documents requested in their profile on the platform. Travellers must do so up to 48 hours of working days before the start of the rental. Omission of the required information and documents may lead to cancellation of the rental and the Traveller is not entitled to any kind of refund. The documents and information requested may include the following:

Valid Citizen Card or Passport
Valid driving license
Drivers' Fiscal Address
Tax Identification Number

When collecting the Vehicle, the Host, or duly identified representative and upon authorization, must be present during the inventory, in order to check the condition of the Vehicle before and after the rental, by signing the rental agreement.

Indie Campers offers a rental contract proposal. Hosts are free to use it, modify it or use any other type of contract as long as both parties sign it and it exhaustively describes the vehicle as well as its features and equipment. However, Indie Campers cannot be held responsible if there is any adjustment to the proposed Contract. In the event of a dispute between the Host and the Traveller, Indie Campers will take a position in accordance with the proposed rental contract made available by the latter.

Both parties must photograph the vehicle, both inside and outside, as well as the odometer and the level of the fuel tank, at check-in and check-out, these being required and indispensable for the resolution of disputes between Users.

In case the vehicle available for rental has main characteristics that do not correspond, or are of significantly inferior quality, to those communicated on the Platform, the Traveller may, until the contract is signed, cancel the contract and request the reimbursement of the total amount of the reservation. In case of dispute, the Traveller must share evidence (photos, videos, ...) of discrepancy of the reality with that published on the Platform. The Platform will evaluate and make the decision of the case. The cancellation of the reservation must be made through the means of contact with the Platform indicated in these terms.

The extras are subject to availability at the collection site. If any extra booked is not available at check-in, the Host will inform the Traveler and reimburse him according to the amount paid for that item or service, and no further compensation will be due. Costs associated with the use of the platform will not be refunded.
The vehicle must be returned on the day, time and location specified in the Rental Agreement.

If the vehicle is delivered with dirt inside (garbage, sand, earth, mud or other debris) or outside, as well as when the water tank has not been delivered empty, an additional cleaning fee may be applied and will be defined by the Host and communicated prior to signing the rental contract. The vehicle must be returned with the fuel tank at the same level as it was at the time of collection, otherwise the traveler will be charged a fee set by the Host and communicated in advance to the signing of the rental contract. If the Vehicle has the level of AdBlue above the reserve, the Traveller should not deliver the Vehicle with the AdBlue level on the reserve, otherwise the Traveller may be charged a fee set by the Host and communicated prior to signing the rental contract. During the journey, the Traveller is responsible for ensuring that the vehicle always contains the necessary Fuel and AdBlue for circulation without damaging the engine. Additional AdBlue can be purchased during the rental period at any fuel station on behalf of the Traveller. The Host will not reimburse the Traveller for any expenses for AdBlue fluid on returning the vehicle. The Host is responsible for assessing the condition of the vehicle upon delivery.

9. Payment Terms

9.1 Payment from Travellers

The Traveller undertakes to pay the whole of the rental on the site, according to the different modes of payment proposed in the advertisements.

When the Traveler confirms the reservation, his credit or debit card will be charged according to the cancellation policy defined by the Host (fees included). In case the collection method is refused, the reservation will not be valid and no rental confirmation will be sent, and the Traveler must present another valid payment method.

When the available payment policy allows the payment of the total amount of the reservation to be divided in more than one moment, the second payment will be charged automatically in the same payment method chosen at the defined date. If the second payment fails, the traveler will be informed and will have 2 days to make the payment with an alternative payment method. In case it is not possible to charge the second payment by the defined date, the platform will have the right to cancel the reservation, applying the agreed cancellation policy.

Indie Campers will not be liable for any exchange rates used by the traveler's bank, nor for bank fees applied by the traveler's bank. The currency used for the payment will always be the one corresponding to the country where the trip starts.

9.2 Payment to Hosts

Hosts' compensation will be transferred through STRIPE. The Host's compensation will always be defined independently and will be calculated by the total amount of the reserve minus any fees charged by the platform, including applicable taxes, and other insurance and additional services acquired by the Traveler directly to the Platform.

The Hosts' remuneration, unless clearly agreed otherwise, will be transferred on the second working day after the start of the reservation.

Indie Campers' intermediation service costs are supported by the Traveler and the Host. The use of the service implies the acceptance by the Traveler, without conditions or reservations, of the fixed amounts. More information about when service fees are applied and how they are calculated may be found on our Service Fees page . Unless otherwise stated on the Platform, service fees are non-refundable. Indie Campers reserves the right to change the service fees at any time and will provide Users with prior notice of any changes to the fees before they become effective. Changes to fees will not affect reservations made prior to the date the change in fees comes into effect. If the Host does not agree with a fee change, the Host may terminate this agreement at any time by deleting your advertisements in the Platform, although the Host remains responsible for previously confirmed reservations. Indie Campers reserves the right to suspend or cancel payment to the Host in case of dispute with the client.

9.3 Insurance

In cases where additional insurance is required to make the rental, the costs resulting from the hiring of this will be supported in full by the traveler and will be paid cumulatively with the other amounts of the reserve according to the modes of payment. In case of extension of the rental, the insurance on the Vehicle will have to be extended and an additional payment will be required.

9.4 Protection Plan

The purchase of protection plans will be fully supported by the traveler according to the payment conditions applied to the corresponding reservation.

9.5 Security Deposit

The deposit will be blocked from 24 hours before the beginning of the trip and can only be paid in one of the ways and with the values described in the announcement. The Vehicle cannot be delivered to the Traveler if the deposit is not blocked by the Host or by Indie Campers. Indie Campers will obligatorily block the deposit if one of the insurances provided by Indie Campers has been chosen.

When returning the Vehicle, the Host or Indie Campers will release the unused portion of the deposit, in the same way that it was captive and the reimbursement can be made up to 30 working days after the return of the Vehicle. In case of dispute regarding the security deposit, Indie Campers may assume the role of mediator, according to the terms described in "Relationship between Traveler and Host".

The deposit is intended to cover any damage caused to the vehicle during the rental period. This amount may be used to cover the costs of repairing the Vehicle after the occurrence of an accident or several accidents and any damage caused to the Vehicle covered up to the limit of the deductible of the contracted insurance. The deposit may also be used to cover damages to the vehicles that are not covered by the contracted insurance and eventual defaults of the Rental Contract, such as covering the exceeding of the chosen kilometers package, the passage in tolls and SCUTS, eventual fines, or any other amount owed to the Host by the Traveller, as long as it complies with the clauses of the rental contract. The management of the deposit is subject to the signature between the parties of the rental contract and the Vehicle's inventory document, upon collection or return of the Vehicle. Additionally, in case the deposit is not sufficient to cover all of the Traveler's payment responsibilities, additional payments may be charged, without prior authorization from the Traveler.

In cases where part of the security deposit will be transferred to the Host, a transaction cost of 1.3% + VAT of the transacted value to be charged to the Host.

The Host must report all incidents caused in his Vehicle through the form available on the Platform's website until 5 days after checkout.

10. Cancellation Policy

10.1 Cancelled by the renter/traveler

The cancellation policy will be applied according to the choice made by the Host, according to the various cancellation policies that you can consult at Cancellation Policies. Any amount, by way of a refund, will be deducted the Indie Campers Service fee, and a refund will be made within a maximum of 14 days from receipt of the cancellation request.

The occurrence of unforeseen or unavoidable events for which Indie Campers and Users have no responsibility (examples: force majeure, war, natural disasters, pandemics and strikes) does not invalidate the full application of the aforementioned provisions.

10.2 Cancelled by the Host

In case of cancellation of the reservation by the Host, Indie Campers will indicate other Vehicles under conditions similar to those reserved. In case the Traveler does not accept one of the Vehicles presented by Indie Campers, the amount paid by the Traveler will be refunded. If the remuneration is already in the Host's possession, and although it is a cancellation on his part, the Host is obliged to reimburse in full the amount received or Indie Campers may deduct this amount from future reservations. If Indie Campers reasonably expects to provide a refund to a Traveler under one of these policies, Indie Campers may delay sending any payment for that booking until a refund decision is made.

In case the Host cancels a reservation, the Host will be charged a cancellation fee and other consequences, to be charged directly or subtracted from the remuneration of subsequent reserves. Indie Campers reserves the right to cancel a reservation if the minimum requirements previously defined have not been respected by the Users.

11. Insurance

11.1 Purchasing Insurance

Vehicle rentals made through the platform must be accompanied by compulsory car insurance, this being the Traveller's responsibility. The insurance of the vehicle can be provided by the Host as long as he has a valid insurance at the rental date and it covers the use of third parties. The vehicle that does not have insurance for the use of third parties, the Client may use an insurance provided by the Platform under the conditions described in the Indie Campers Platform.

Indie Campers and the Host are not responsible for any possible damage or theft of personal objects suffered during the rental period and it is recommended that no valuable objects be left in the Vehicle, in sight, while the Traveller is outside the Vehicle.

The Traveler recognizes that he is responsible for all damages occurred during the rental period, regardless of the Insurance that may have been contracted and cost applied.

11.2 Reporting an Incident

In case of accident, the Traveler undertakes to follow the following procedures: Notify the Host, Indie Campers and the police authorities within 24 hours of any accident, theft, robbery or other misfortune, photograph what happened and obtain names and addresses of all persons involved, as well as witnesses who can clarify what happened, fill out the Accident Report in conjunction with other party(ies) involved, do not leave the Vehicle without taking all measures regarding its protection and safety, not to assume any responsibility or declare himself guilty, on behalf of the Host or in case of an accident that may hold him responsible. Collect and send immediately after the accident, the Accident Report with the data of other Vehicles and drivers that may be involved, the report of the authorities and the keys of the Vehicle (in case of theft) to the Host. Otherwise, all Insurance and risk coverage will be cancelled and the Traveller will be responsible for all expenses.
In the event that the Traveler refuses to sign the incident report and/or does not provide the necessary documents to open a claim process within a maximum of 24 hours after the damage occurred, an amount equivalent to the deductible, or deductibles, of the insurance may be charged and transferred directly to the Host or insurer.

11.3 Payment of Incidents

In case of damage covered by the contracted insurance, each damage that is the responsibility of the Traveler or unidentified third parties, will give rise to the payment of the excess if the amount of repair is higher than the amount of the excess established by the insurer, or the payment of the amount of repairs if it is lower than the amount of the excess established by the insurer, except under conditions of exclusion by the motor insurance in force during the rental where all responsibilities and costs will be charged to the Traveler.

11.4 Obligations of the Host

When insurance provided by the Platform is used:

In case of damage caused to the Vehicle during the rental period, the Host undertakes to report the damage and to send the requested documents within the period presented in paragraph 11.2 In case of damage being covered by the insurance and assessed above the relevant deductible rate, the processing of the claim opening by our Insurance partners requires that the documents and information referred to in article 11.2 are transmitted to Indie Campers within a period not exceeding 24 (TWENTY FOUR) hours after the return of the Vehicle. At the risk of also losing the warranty, the technical inspection of the Vehicle must not present any faults that may be related to the cause of the damage. Once the guilty party has been identified and the decision communicated by Indie Campers after reviewing the claim, the Host undertakes to repair the Vehicle as soon as possible, and this period may not exceed 15 days after the decision if the Vehicle has no scheduled rental on the Indie Campers platform during this period. In case the Vehicle is booked through Indie Campers during the mentioned period, the maximum period may be extended to 1 month after the decision. In case of breakdown of the Vehicle, the Host is responsible for responding to the Traveler within a maximum period of 24 (TWENTY FOUR) hours.

In order to block the security deposit, the Host must notify Indie Campers through the form available on the Platform's website until 5 days after checkout.

12. Electronic Communications

Each time an User interacts with the Platform or sends an email, text message (SMS), or other communication from the User computer or mobile device, the User is considered to be communicating with the Platform electronically. The Platform will contact the User electronically by various means, such as email, text messages (SMS), in-app notifications, or by posting messages or email communications on the website or through any licensed product of the Platform. For the purposes of this Agreement, Users agree that all operational contacts, notices and other notifications and communications that the Platform sends to Users, related to booking communications, by electronic means satisfy any requirement in writing, unless any mandatory applicable law requires a different form of communication.

13. Data protection

For the purposes of the regulations in force regarding the protection of personal data and services of the information society and electronic commerce, the personal data, both those provided for the formalisation of this contract and those collected during the term of the rental services, will be incorporated into a personal data file in order to be able to manage the rental services of rented vehicles, as well as for commercial purposes, and to keep Users promptly informed of all offers, products and promotions that may be of interest, by e-mail.

Users have the rights recognised in the General Data Protection Regulations to access, rectify and delete data, oppose its processing and request its limitation.

14. Applicable Law

These General Conditions and the conventions concluded between Hosts and Travelers in accordance with the establishment of relations by the Site are subject to the law applicable at the Host's home.

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