Rental Agreement for Europe + UK – Indie Campers Help Center

1. Vehicle conditions

1) The Hirer acknowledges having received the vehicle and rented extras, with all the legally required documents, in a clean condition with all the features working. 2) The Hirer will return the vehicle in a clean condition, with the same amount of fuel at the pick-up, and with all the vehicle’s features operating in normally, on the return date, time and location established in the Rental Agreement. Failure to meet these criteria will result in additional charges to the Hirer according to the Rental Firm price table. Any loss or damage in the vehicle, rented extras, equipment or spare parts, will be fully charged to the Hirer according to the Rental Firm price table.

2. Documents

1) The execution and signature of this Rental Agreement is based on the assumption of the existence of: a) A valid vehicle driver’s license to drive in Europe, b) a valid ID or Passport, c) a valid credit/debit card (Visa, AMEX or Mastercard). All documents were presented upon the vehicle’s collection and signing of this Rental Agreement. If the Hirer does not present the necessary documents, the vehicle cannot be rented, and standard no show fee will apply. 2) It is the responsibility of the Hirer to hold a valid license to drive in Europe. 3) The Hirer must be older than 18 years old. 4) For short term bookings, if one of the drivers is under 25 years of age, the purchasing of the Basic Protection plan is mandatory, as the Hirer is not qualified to purchase the Premium Protection plan when renting a vehicle. The Client hereby represents and warrants that the documents shared with the Rental Firm (and all information contained therein) are true, complete and valid, notably on what regards the address and the country of residence of the Client. 5) For subscription bookings: if the Hirer’s fiscal residence is outside the European Union (including Switzerland and the UK), the Hirer can rent a vehicle in any of the countries and cities in which they are available. If the Hirer’s fiscal residence is in Ireland, Portugal, Spain, France, Italy, Germany, Belgium, The Netherlands, Austria, Croatia, Sweden and Iceland, the Hirer can only rent a vehicle starting in the country in which he/she resides. If the Hirer’s fiscal residence is in a EU country other than Ireland, Portugal, Spain, France, Italy, Germany, Belgium, The Netherlands, Austria, Croatia, Sweden and Iceland, it is not possible to rent a vehicle on the subscription product.

3. Use of the Vehicle

1) The Hirer undertakes that, during the Rental Period, the vehicle will not be: a) Driven by any person that is not mentioned in the rental agreement as a driver b) Driven in an imprudent and dangerous way. c) Driven by a person under the influence of alcohol or drugs. d) Left with the key inside the vehicle, while unoccupied. e) Damaged by submersion in water, contact with salt water, driving through flooded areas, beach driving and unpaved roads. f) Used for any race, contest or any illegal activities. g) Used to tow any vehicle. h) Used to carry passengers or property for hire or reward. i) Used to carry a number of passengers superior to the maximum capacity permitted by law. j) Used to carry hazard materials, volatile liquids, gases, explosives or other corrosive or inflammable material, apart from the gas provided by the Rental Firm. k) Used for the purpose of transporting and haulage goods other than what might be reasonably expected of a leisure rental. l) install accessories and advertising or commercial mentions. m) driven off-road, on closed roads, or roads not suited for the rented vehicle according to local laws and regulation. 2) The Rental Firm shall not be responsible for any of the consequences, nor for any damage, loss and/or other costs resulting from the Hirer not acting in conformity with the aforementioned points (a) to (l). 3) The Hirer acknowledges that the Rental Firm retains the title of the Vehicle at all times and shall not agree, attempt, offer or purport to sell, sub-let, lend or mortgage the vehicle to any other party. 4) The Hirer shall not make any modifications or additions to the vehicle, without prior written consent from the Rental Firm. 5) The Hirer shall take all reasonable steps to properly maintain the vehicle, including, daily checks of the Oil, Water and Batteries, and will contact the Rental Firm if vehicle warning lights indicate any potential malfunction. 6) Any electrical devices (including the cooler) cannot be connected to the battery for more than 4 hours in a row, without charging the vehicle battery every day in camping places or in other 220V sources. 7) The Hirer is responsible for monitoring and obtaining information on weather forecasts and road conditions on his travels, and public warning thereof. 8) This Rental Agreement will be immediately terminated and the booking will be canceled without any need of judicial intervention if the vehicle is used in any terms that constitute a violation of this Rental Agreement or the commission of a crime. Additionally, the Rental Firm reserves the right to, justifiably, recover the vehicle, at any time, without previous notice, and the Hirer is held responsible for all the charges involved. 9) The Hirer may not, in any case, sublet or assign the Vehicle without prior written consent of the Rental Firm.

3.2 A vehicle exchange can only take place in the situations described below:

3.2.1. During the rental period the vehicle has suffered an accident, damage, engine failure or similar situations in which the vehicle is not drivable: a) The vehicle will be sent to a workshop b)The deposit of the first vehicle will be charged c) The customer will receive a new vehicle of the same category with a new deposit.

3.2.2 During the rental period in the event of negligent damage to the vehicle: a) The deposit will be charged b) In case the deposit is not sufficient to cover the damage the remainder will also be charged to the client c) If the deposit has been charged the client will be entitled to a new vehicle and must pay a new deposit d) In the event that the deposit has not been collected the client will not be entitled to a new vehicle

3.2.3 During the rental period if the vehicle is damaged due to unforeseen circumstances: a) The deposit will be charged b) The Renter is entitled to a new vehicle and must pay a new deposit

3.3. In circumstances where a new deposit is required the Renter who previously had a protection plan premium may only choose a protection plan basic for the new booking. Indie Campers does not authorize the upgrade of the protection plan when changing vehicles.

4. Pets

1) It is permitted to travel with one pet if its weight does not exceed 30kg. In such a case, a fee will be charged (After-trip Cleaning). The After-trip Cleaning covers the cleaning of the vehicle after the rental, while the Hirer is liable for any and all damages caused by the pet in the interior and exterior of the vehicle. It is of the entirely the responsibility of the Hirer to guarantee that the pet travels in safe conditions and according to the local regulations. The Rental Firm will not be liable for any traffic tickets or legal fees due to the pet's presence inside the vehicle.

5. Gas Policy

1) Models with Portable Cookers: The Rental Firm intends to provide customers with at least 1 full disposable canister of gas (220g). Should local gas supply be an issue or limitations on the purchasing of gas by local authorities be imposed, the Rental Firm can not be held responsible for the inability to provide the Hirer with a canister of gas. 2) Models with Built-in Cooker/Stove: The Rental Firm intends to provide customers with at least one full sealed cylinder of camping gas. The Hirer has the option of using the full sealed cylinder during the trip and in case they do, the Rental Firm will be charging the Hirer according to the defined pricing. Should local gas supply be an issue or limitations on the purchasing of gas by local authorities be imposed, the Rental Firm can not be held responsible for the inability to provide the Hirer with a cylinder of gas. 3) Additional gas canisters/cylinders can be purchased by the Hirer through a third party throughout the rental period at the Hirer’s own expense. 4) Different connections and gas cylinders are in place in different countries and might require an adapter to refill. Please note that the provided gas cylinders and adaptors must not be exchanged for foreign ones, otherwise, a Fee will be applied.

6. AdBlue Policy

1) AdBlue is a diesel exhaust fluid required in modern diesel engine vehicles. All models requiring AdBlue are identified with an AdBlue tank, located next to the fuel tank. Similarly to fuel level, the vehicle dashboard shows if the AdBlue level is low. 2) The vehicle is delivered above the minimum AdBlue for circulation (without AdBlue lights on) and must be returned in the same conditions, otherwise a Refuelling Fee will be applied. 3) During the trip, the Hirer is responsible to guarantee that the vehicle always has both Fuel and AdBlue required for circulation without damaging the engine. 4) Additional AdBlue can be purchased throughout the rental period at any fuel station at the Hirer's own expense. The Rental Firm will not reimburse the Hirer for any AdBlue fluid expenses upon return of the vehicle.

7. Mileage policy

7.1 All bookings include a fixed number of kilometres/miles per night for free, which may vary according to seasonality and number of nights.

7.1.2) Customers have the option to add extra km/miles packages or unlimited kms/miles before their trip during the booking process.

7.1.3) Any additional km/miles will be charged at drop-off. The value of the fee per extra km/mile for each reservation is communicated during the booking process, as it might vary with the pick-up location and vehicle model.

7.2 For Subscription bookings, the number of included kilometers for free is 1.000kms per month or 10.000kms per year. For an additional cost, monthly packages of plus 500kms/month and plus 1.000kms/month can be added to the booking. Additionally, if the booking has a duration of one year, yearly packages of plus 6.000kms/year, plus 12.000kms and plus 18.000kms can be added to the booking. If the Client exceeds the limits of 1.000kms per month or 10.000kms/year without subscribing any monthly/yearly packages of extra kms or if such packages were also exceeded, the Rental Company will charge an additional fee per each km/mile above the said limits. The value of the fee per extra km/mile for each subscription is communicated during the booking process, as it might vary with the pick-up location and vehicle model.

7.3 Volkswagen ID Buzz Rental Terms and Conditions – Battery Level and Charging Policy

7.3.1. Introduction: These terms and conditions apply to the rental of the Volkswagen ID Buzz vehicle in Europe. By renting this vehicle, you agree to comply with these conditions, particularly those regarding the battery level at the time of the vehicle's return.

7.3.2. Battery Level Requirement at Return
a. Minimum Battery Level: The vehicle must be returned with a battery level that is no more than 10 percentage points below the level at which it was delivered. This is to ensure that the vehicle remains operational for subsequent users and to maintain the health of the vehicle's battery.
b. Battery Level Assessment: Upon return, our staff will assess the battery level. If the battery level is found to be more than 10 percentage points below the delivered level, additional charges will apply.

7.3.3. Charging Costs for Battery Deficit

a. Cost Calculation: If the battery level at the time of return does not meet the required standard, the customer will be charged for the missing energy to bring it up to 10 percentage points below the delivered level.

b. Pricing: The cost of the missing energy will be calculated based on the current price per kilowatt (€0.3782 per KW).

7.3.4. A Charging Supplement of €100 will be charged if the vehicle is returned with a battery level of less than 25%.

8. On-Road Assistance and Technical Issues

1) Any problems associated with the vehicle, including equipment failure, must be reported immediately to the Rental Firm as it might be possible to rectify the problem during the rental period. The absence of such report previously to external on-road assistance calling nullifies the responsibility of the Rental Firm. 2) The Hirer must contact the Rental Firm before contacting any external on-road Assistance Company as the Rental Firm might assist the Hirer with technical issues, whereupon it will not dislocate its own employees for vehicle repairing/exchange services. 3) The Rental Firm’s assistance covers any technical or mechanical malfunction of the vehicle arising from a manufacturing or material fault that directly renders the part concerned unfit for operation during the warranty period. 4) The following occurrences are not covered by the Rental Firm’s assistance: a) The vehicle running out of fuel. b) The keys being locked inside the vehicle, damaged (e.g. humidity in the key), or lost. c) Discharged batteries caused by incorrect usage and/or incorrect usage of any equipment that requires batteries to operate. d) Vehicle blocked off-road or at an unpaved road. e) A breakdown caused by willful neglect (e.g. off-road driving). f) Assistance to change a flat tire. Any tow/relocation expenses will be charged to the Hirer. 5) The Rental Firm provides 24hr Assistance, although outside standard business working hours some delays may occur. 6) In case of any malfunction, the Hirer is not allowed to make repairs or alterations to the vehicle, unless authorized by the Rental Firm and following exact instructions. For any malfunction that does not require vehicle immobilization and that cannot be repaired on-site, the Hirer must mobilize the vehicle to a specific location to be indicated by the Rental Firm. In case of Subscription Rentals, if a mandatory inspection is required during the subscription period, the Hirer must present themselves at a specific location to be indicated by Indie Campers. In the event of an accident in which the Hirer is found responsible for, the Rental Firm is not obliged to present a replacement vehicle. 7) In the event of vehicle immobilization due to mechanical breakdown, or accident, and if it is not possible to repair on-site, the Rental Firm shall send a tow truck to drive the vehicle and the Hirer to the closest workshop or rental depot.

9. Insurance Coverage

1) The rental vehicle is insured against third party vehicles and property damage.

2) The Insurance is valid in the following 32 European countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. The vehicles can only be driven in these countries, and driving in other countries other than the ones mentioned above constitutes a violation of this Rental Agreement and the Rental Firm cannot be liable for any damage, malfunction or other consequence that happens outside the countries where Insurance is valid, being the Hirer liable for any reparation costs and/or relocation of the vehicle and any other administrative costs, charges, fees and fines the Rental firm incurred as a result of that unauthorized use. The Rental Firm reserves the right to charge the Hirer a penalty of 1,000€ (one thousand euros) for each day the vehicle is used or located in a country where the Insurance is not valid.

3) The vehicle is only insured covered during the contract stipulated duration. The Rental Firm cannot be liable for any damage outside the rental duration, being the Hirer the only liable entity.

4) The Hirer is responsible for any damage incurred while in possession of the vehicle, up to the amount of the security deposit, considering all exclusions stated on clause 11 – “Liabilities”. All the Protection Plan options and security deposit only cover the first accident suitable to activate the Insurance coverage of each rental. In case of more than one accident suitable to activate the Insurance coverage during the rental period, the Hirer is responsible for the full repair costs of each additional damage. To cover the costs of any possible damages, the Rental Firm will block the full amount of the security deposit on the credit/debit card associated to the Hirer.

5) The Hirer may choose one of the following protection plans:

5.1) The basic, The basic protection plan is free, Deposit: Requires a security deposit of 2.000€, Maximum Liability of 2.500€, On-trip chat support and guidance 24/7, Coverage for all damages to third-party vehicles and property Van Swap: not included a substitution van (due to customer negligence) Window Insurance: It does not have window insurance Tire insurance: It does not have tire insurance

5.2) The premium: Needs to have 25+ years old, from 19,90€ per night, Requires a deposit of 500€ and a Maximum liability of 199€ excluding liabilities under clause 11 On-trip chat support and guidance 24/7 Substitute van Up to 3 additional drivers

6) All Protection plans include Roadside Assistance (which includes 24/7 Line Assistance and the towing of an Indie Campers vehicle to a nearby Indie Campers Depot or auto garage in case of accidents or mechanical breakdown).

7) Protection Plans are not included nor can be subscribed by the Client under the Subscription Bookings. On the other hand, i) roadside assistance will be provided under the same conditions of the Short Term Bookings, ii) the Rental Firm will provide maintenance tires (only for usage, not damage) and oil change.

8) If damages under the Subscription Bookings arising from the Client's fault occur, the Client shall be provided with a new Vehicle once the Rental Firm is reimbursed of such damages.

9) In case of any vehicle malfunction under the Subscription Bookings arising from the Rental Firm´s fault occur, the Client shall be provided with a new Vehicle once the incident is analysed by the Rental Firm.

10) If the Hirer breaches any of the conditions of the clauses in this Rental Agreement, any Insurance option will be voided, and the Hirer will be responsible for the total cost of all damages. The Rental Firm maintains the right to charge any additional costs incurred by it that are not covered by the insurance agreement/Roadside Assistance.

10. Accident / Vehicle Damage

In the event of an accident or vehicle damage, the Hirer agrees to the following procedures: 1) Immediately notify the Rental Firm and police authorities of any accident, theft, robbery or other misfortune. 2) Take pictures and obtain names and addresses of all persons involved as well as witnesses, that can document what happened 3) Fill the accident report, together with other vehicles that may be involved. 4) Shall not leave the vehicle without taking all measures regarding its protection and safety. 5) Shall not take any responsibility or pled guilty on behalf of the Rental Firm or in the event of an accident that might hold the Rental Firm liable 6) Collect the accident report signed by all parties involved and the documents prepared by the police authorities, along with the vehicle keys, if retained (in case of vehicle theft) and send it immediately to the Rental Firm. Otherwise, all Insurances and coverages will be voided, and the Hirer is liable for all expenses.

11. Liabilities

1) The Rental Firm does not accept any liability for personal injuries sustained during the rental period and recommends that no valuable items should be left in the vehicle, out in the open, while the Hirer is away from the vehicle. The Rental Firm is not responsible for any belongings lost or stolen during the rental period, neither for any interior or exterior damages to the vehicle due to vandalism/theft, accidental or weather damages. Any liability of Rental Firm shall be limited to the amount paid out under the Insurance. Any exclusions or limitations of liability of the Rental Firm under this Rental Agreement shall only apply to the extent permitted by applicable law. 2) The Hirer acknowledges that is responsible for all costs of the following damages, irrespective of the Protection Plan that may have been taken. Damage identified below is specifically excluded from any Protection Plan Option and applies also to Subscription Bookings: a) Any damage due to vehicle, when in breach of a clause in this Rental Agreement. b) Any damage caused by willful conduct, influence of alcohol, drugs or any substance that reduces driving ability. c) Any loss/damages/stolen personal belongings. d) If the customer has a careless or negligent behavior of any kind or fails to abide by local road rules or Rental Firm instructions, resulting in damages to the vehicle, or third-party property. e) The cost to retrieve or recover the vehicle from any restricted area, submerged, bogged, trapped, or abandoned, unless caused by circumstances beyond the control of the Hirer. f) The cost to replace keys which have become damaged, lost, stolen, or locked inside the vehicle. g) Drivers not identified in the Rental Agreement, or Drivers with a canceled, expired, suspended or seized driver’s license. h) For any cost associated with the incorrect use of fuel. i) All damages below side door lines or above the windscreen line, if there is no collision with third parties. j) All damages caused by hitting an animal while driving. k) Damages caused by the wind blowing up a door.

12. Return of the Vehicle

12.1) The vehicle must be returned at the date, time and location specified in the Rental Agreement.

12.2) The Hirer can change the drop off location or check-out date/time if the Rental Firm Reservations staff have previously authorized said the change in writing. Charges will apply, and the amount will be communicated by the reservations team. The Charges apply to all cases, irrespective of the reasons behind the change. If the Rental Firm does not confirm the change via email, the Hirer must comply with the contract location and drop-off date and time as outlined in the Rental Agreement.

12.3) Failure to obtain prior authorization from Rental Firm Reservations staff and the vehicle delivery in breach of the schedule previously agreed in the Rental Agreement will be subject to an extra fee equal to three times the rental nightly rate be paid immediately upon the drop-off.

12.4) If the vehicle is returned in a different place from the one contracted, the Hirer is responsible for all the ensuing extra costs caused to the Rental Firm.

12.5) If the vehicle is not returned to a Rental Firm employee, the Hirer is liable for all losses or damages including vehicle theft or robbery.

12.6) Vehicle equipment: All vehicles are provided with a cleaning kit, and in case of not returning the vehicle equipment and/or rental extras in the same conditions as they were handed, a fee will be charged to the Hirer according to the value of the item(s).

12.7) Cleaning Fee

12.7.1) Cleaning Fee Hygiene Facilities: You may be charged a fee of 50€ / 50 GBP if there is evidence of smoking or vaping in our Vehicle. The Cleaning Fee Hygiene Facilities also includes the uncleaning of the Dirty Water tank, the chemical toilet and the fridge. This fee its separate from any damages or losses to the Vehicle for which you remain responsible for, whether such damage occurred to the Vehicle or any property or equipment within or attached thereto.

12.7.2) Water Cleaning Fee: You will be charged a fee of 100€ / 100 GBP if the grey water tank its not empty and 150€ / 150 GBP for the black water tank. This fee its separate from any damages or losses to the Vehicle for which you remain responsible for, whether such damage occurred to the Vehicle or any property or equipment within or attached thereto.

12.7.3) Deep Cleaning Fee: You may be charged a fee of 125€ / 100 GBP if the Vehicle is returned substantially less clean then delivered and beyond the conditions described above on 12.7.1) the renter will be charged this deep cleaning fee. This fee its separate from any damages or losses to the Vehicle for which you remain responsible for, whether such damage occurred to the Vehicle or any property or equipment within or attached thereto.

12.8) If the vehicle is not returned with the same fuel level as at pick-up, the Hirer will be charged 70€ / 70 GBP for every 1⁄4 tank missing.

13. Liability / Security Deposit and After Rental Payments

1) The security deposit can only be paid by credit/debit card (Visa, AMEX or Mastercard), and the credit/debit card owner must be present at the pick-up. Only debit cards which allow a hold deposit to be processed will be accepted. Under no circumstances will we accept a deposit to be charged as a transaction on any card type. We recommend you check with your issuing bank whether your debit card will allow a hold deposit to be processed.At the vehicle delivery, the Hirer is required to pay the security deposit according to the chosen Protection Plan option. This amount will be held in the Hirer’s credit/debit card to ensure the excess payment in the event of robbery or accident and any other vehicle damage during the rental period. 2) If the security deposit amount is not authorized by the bank or by the credit/debit card owner, this Rental Agreement cannot be executed, and the vehicle cannot be delivered. In this case, the regular cancelation policy will apply, and the full booking amount will be charged to the Hirer. 3) The security deposit will be returned to the Hirer at the end of the rental period, by a Rental Firm staff member, who shall state the vehicle is in the same conditions compared to when it was collected. 4) Vehicle damage and equipment/extras damage costs will be charged according to the Rental Firm price table. 5) In case of an accident where the Hirer does not consider himself/herself responsible, the Rental Firm will hold the full amount of the security deposit until the insurance company states the responsibility. 6) If the damage repair costs cannot be determined immediately, the Rental Firm will hold the full amount of the security deposit. 7) The Hirer agrees that the Rental Firm is authorized to charge the credit/debit card on file for any further amounts that may arise such as parking tickets, fines, traffic offence penalties, tolls, damages to the vehicle (interior or exterior) and overdue amounts, of which the Hirer bears the sole responsibility. Rental Firm is entitled to verify any of the damages to the vehicle for 30 days after the last day of the rental agreement. If the Rental Firm is notified or contacted by any administrative private or public entity due to the Hirer´s behavior, the Rental Firm will charge the Hirer, for each individual event, an administrative fee of i) 25€ if only the identification of the Hirer/Driver was legally required (an exceptional reduced fee of 15€ may apply to tolls' entities with which there is an established protocol) or ii) an administrative fee of € 50 if the Rental Firm had to legally make any payment on behalf of the Hirer or present any opposition/appeal, without prejudice of the complete reimbursement to the Rental Firm by the Hirer of any amounts paid by the Rental Firm arising or aggravated by the Hirer´s behavior. 8) The Hirer must provide the Rental Firm with an alternative credit/debit card that can be used to meet Hirer’s obligations under the Rental Firm Terms and Conditions, in case of insufficient funds, declined transactions for any reason, and cancelled or suspended credit/debit card. 9) All unpaid invoices will be added interest, which is the highest legal rate plus a flat fee, corresponding to 20% of the unpaid amount and any compensation for occurred damages / lost profits due by law. In the event of a legal dispute somehow related with this contract, the parties agree that the jurisdiction of the pick-up location will be applied. In case of a complaint in relation to this Rental Agreement, the Hirer shall first contact the Rental Firm. The European Commission provides an online dispute resolution platform, which you can reach at http://ec.europa.eu/odr. The Rental Firm is not obliged to participate in a dispute settlement procedure before a consumer arbitration body. If parties do not reach an amicable out-of-court settlement, all disputes shall be submitted to the competent court in the applicable jurisdiction. 10) Regarding Subscription Bookings, a deposit will be held at pick up. The amount of the Deposit will be 2.500€ (deposit and liability). A monthly bank authorization will be held to that purpose. In the context of Subscription Bookings, only one extra Driver is allowed.

14. Customer Agreement

1) This agreement constitutes the arrangement of the parties and there are no other oral undertakings, warranties or arrangements between the parties. Any charges are calculated in accordance with the Rental Agreement and applicable Terms and Conditions available at the Rental Firm’s website. 2) When booking and paying the initial deposit, the Hirer voluntarily agreed with Rental Firm Terms and Conditions. 3) The Hirer assures that all information supplied in relation to this Rental Agreement is truthful. 4) This Rental Agreement may only be assigned to any third party with the written agreement of both parties.

15. Vehicles and brands

If, for any reason that is not the rental firm’s responsibility, such as a delay by the previous renter, accident, theft, breakdown, weather conditions, pandemics, strikes or any other situation that can compromise the delivery of the vehicle previously reserved, it is not possible to perform the vehicle delivery on the stipulated date or time, the Rental Firm can: 1) Provide the Hirer a similar category or model. The Vehicle brand, year of edition, design or color may vary. 2) Inform the Hirer of unavailability of the vehicle and provide him/her with the full refund of the amount paid, and no other additional compensation to the extent permitted by the applicable law.

16. Data Protection

For the purposes of the provisions of current regulations regarding the protection of personal data and services of the information society and electronic commerce, you are informed that your personal data, both those provided for the formalization of this contract and those collected during the term of the rental services, will be incorporated into a personal data file in order to be able to manage the rental services of hired vehicles, as well as for commercial purposes such as keeping you promptly informed of all those offers, products and promotions that may be of interest to you, by email. The Hirer has the rights recognized in the General Data Protection Regulation to access, rectify and delete the data, oppose the processing and request its limitation.
All information regarding the use and protection of data from geolocation or telematic sources will follow the terms defined in the Privacy Policy https://indiecampers.co.uk/privacy

17. Cancellation Policy

Indie Fleet Flexible Cancellation Policy - Effective Date: 29.01.2024

This cancellation policy ("Policy") governs the cancellation and refund procedures for reservations made with the Indie Campers Group ("Company") rental fleet in all countries and locations where the Group Operate. By making a reservation with the Company, the traveler agrees to comply with the terms and conditions outlined in this article.

17.1. Applicability: This Policy shall apply to all reservations made after the deployment of the Indie Fleet Flexible Cancellation policy 29th of January 2024 forward. Existing reservations made until the 28th of January 2024 shall continue to be subject to the cancellation and refund conditions set forth by the “Indie Fleet Super Flexible Cancellation Policy”, described in number 17.7

17.2 Indie Fleet Flexible Cancellation Policy conditions:

17.2.1 First Stage: Cancellation more than 30 days before the scheduled pick-up date:

In the event of a cancellation more than 30 days before the scheduled pick-up date, the traveller shall be entitled to a full refund of the total amount paid until that date, calculated based on the existing booking value.

During this stage if additional services or days are added by the traveller, full payment for the increased booking value is required immediately.

Traveller also understands that the if the traveller already paid partially the booking the traveller will be requested a 2nd payment 30 days before the pick-up date to close the accounts of that booking.

If the second payment fails, the booking will be automatically cancelled after 3 days of failed attempts. Please note that if the full booking value has not been paid by the time of the second payment failure, the traveller will not be entitled to a refund, and the customer will not be considered as being in the Second Stage.

17.2.2 Second Stage: Cancellation between 30 and 8 days before the scheduled pick-up date:

Reservations made with less the 30 days to the pick-up date must be paid 100% in the first payment. If the reservation is cancelled between 30 and 8 days before the scheduled pick-up date, the traveller shall be eligible for a refund of 50% of the total amount paid until that date, calculated based on the existing booking value that includes the value of any services that were added or subcontracted during that period.

17.2.3 Third Stage: Cancellation between 7 and 1 day before the scheduled pick-up date:

For cancellations made between 7 and 1 day before the scheduled pick-up date, a refund of 5% of the total amount paid until that date shall be granted, calculated based on the existing booking value.

17.2.4 Fourth Stage: Same-day cancellation:

In the event of a cancellation on the same day as the scheduled pick-up date, travellers shall not be entitled to receive any refund.

17.3. Payment and Refund Considerations:

The cancellation policy is integrated with the flexible payment options Indie Campers provided to the travellers making a reservation for a road trip. Indie Campers Group cancellation policies are designed to seamlessly integrate with our flexible payment options, ensuring a hassle-free experience for travellers who reserve a road trip with Indie Campers. When creating a reservation associated with the Indie Fleet Flexible Cancellation, travellers have the right to parcel their payments. The initial payment amounts to 50% of the booking value, while the remaining balance can be settled through a second payment, due 30 days prior to the pick-up date. Alternatively, travellers may choose to pay the full amount of the booking at the time of reservation. Please note that for all reservations made under the Indie Fleet Flexible Cancellation, within 30 days of the selected pick-up date, the total reservation value must be paid upon reservation. For reservations made with partial payment, the completion of the second payment is essential to ensure the reservation's validity. Failure to fulfil the second payment will result in automatic cancellation of the reservation, without any entitlement to a refund In the event that additional services are added to the reservation or modifications are made that increase the booking value, the corresponding additional payment must be made immediately upon request. This ensures the effective inclusion of the requested services within the scope of the reservation. Conversely, if additional services are added or modifications are made resulting in a decreased booking value, the refundable amount in the case of cancellation within 30 days and 1 day before the pick-up date will be proportionately adjusted. Whenever the entitled is entitled to a refund, Indie Campers shall process a transfer of the amounts to the travellers account within 5-10 business days.

17.4 Applicability to Indie Campers Fleet Rental Reservation:

This new cancellation policy is solely applicable to reservation involving Rental Business of Indie Campers Fleet. Reservation involving third-party vehicles shall not undergo any changes to their existing cancellation policies at this time

17.5 Refund Calculation Steps Explained.

As part of our commitment to providing a seamless and flexible experience for our valued travellers, we have established a refund calculation policy that applies to reservation changes and cancellations.
Increased Booking Value: If additional services or days are added to your booking, resulting in an increased booking value, travellers are required to make full payment for the additional cost immediately when contacting our Customer Experience team. This step ensures the validity of the reservation.

Cancellation Before 30 Days: Should a traveller decide to cancel their reservation before the 30-day mark, they will be entitled to a refund of the amount paid so far, excluding any process handling fees.

Failure to Complete Second Payment: In the event that the second payment is not made after all attempts, the amount paid upfront shall be forfeited, and no refund will be issued. Consequently, the booking will be cancelled.

Cancellation After Second Payment: If a traveller has made the second payment and subsequently decides to cancel the reservation, the refund amount will be determined based on the terms and conditions of the cancellation policy.

Decreased Booking Value: Should any extras or days be decreased from the booking, resulting in a decreased booking value, the Company will not issue a refund for these changes.
Refund Processing Fee: In certain cases, a process handling fee may apply to cover administrative costs. The amount of this fee will be clearly outlined at the time of cancellation.

17.6 Changes to the policy Please note that this Policy is subject to change at the discretion of the Company. It is the traveller responsibility to review the most recent version of this Policy available on our website or to contact our customer service for any updates. If the traveller requires further clarification or have any questions concerning our cancellation policy, we recommend reading the article on the help center or contacting our customer service team for guidance. By making a booking with the Company, the Traveller acknowledges that have read, understood, and agreed to be bound by the terms and conditions set forth in this Policy.

17.7 Indie Fleet Super Flexible Cancellation Policy conditions - Applicable to reservations until 28/01/2024 Indie Campers' fleet has the Super Flexible cancellation policy applied to all its bookings: Super Flexible Cancellation Policy: The Hirer agrees that if it cancels the reservation 17 or more days prior to the scheduled pick-up date, the traveller will be reimbursed the whole amount you paid until the date. Please keep in mind that both options are only available if the traveller akready paid the full amount of the booking value. The hirer agrees that if it cancels the reservation with less than 17 days and more than 72 hours prior to the scheduled check-in date, traveller will be refunded 50% of the booking value, or the traveller you will be refunded with a voucher of the full amount of your booking value deducting a cancellation fee (15 % of booking value). For cancelations made within 72 hours prior to the scheduled check-in date, you will not be entitled to receive any refund or travel voucher Voucher Refunds: Effective immediately upon the deployment of the new Flexible Cancellation Policy, the option of receiving a refund in the form of a "voucher" shall no longer be available for new reservation assigned to this policy

17.8 Partially Refundable Cancellation Policy

17.8.1 Customers are entitled to a 5% refund of the booking amount if the cancellation is made more than one day prior to the scheduled pick-up date. No refunds will be issued for cancellations made on the same day as the pick-up date.

17.8.2. Booking Payment Options

First Stage: Cancellation more than 30 days to the scheduled pick-up date:

For reservations made more than 30 days before the pick-up date, a payment of 50% of the total booking amount is required at the time of booking. The remaining 50% will be charged 30 days before the pick-up date.

If the reservation is cancelled more than 30 days before the scheduled pick-up date, the traveller shall be eligible for a refund of the total (100%) booking value paid until that date.

Second Stage: Cancellation between 30 and 8 days before the scheduled pick-up date:

Reservations made with less than 30 days to the pick-up date must be paid 100% in the first payment.

If the reservation is cancelled between 30 and 8 days before the scheduled pick-up date, the traveller shall be eligible for a refund of 50% of the total amount paid until that date, calculated based on the existing booking value that includes the value of any services that were added or subcontracted during that period.

Third Stage: Cancellation between 7 and 1 day before the scheduled pick-up date:

For cancellations made between 7 and 1 day before the scheduled pick-up date, a refund of 5% of the total amount paid until that date shall be granted, calculated based on the existing booking value.

17.8.3. Specific-City Cancelation Policies

Group A Cities (Lisbon, Madrid, Naples, Dublin, Cologne, Amsterdam, Marseille, Oslo, Anchorage, San Francisco, Orlando): All bookings in these cities require 100% payment upfront, regardless of the cancellation policy.

Group B Cities (Barcelona, Rome FCO, Catania, Stuttgart, Paris Charles de Gaulle, Stockholm, Bergen, Denver, Chicago, Auckland, Melbourne): All bookings in these cities will have both policies active, with the Partially Refundable Policy requiring a mandatory 100% payment upfront. The Flexible Policy will follow standard payment options as outlined.

Group C (Bilbao, Florence, Olbia, Edinburgh, Hamburg, Brussels Zaventem, Toulouse, Geneva, Helsinki, Seattle, New York, Miami, Brisbane): These cities apply the Partially Refundable Policy and the Flexible Policy with standard payment options as detailed in section 17.1.

Other Cities: Cities not included in Groups A, B, or C will default to the Flexible Policy, described under article 17.1 and following, which is offered free of charge.

17.8.4 Flexible Policy Pricing

The price for the Flexible Policy is determined based on the booking's proximity to the pick-up date, with the policy becoming less expensive as the pick-up date approaches.

18. Internet Connectivity (applicable only in Portugal, Spain and Italy)

Indie Campers offers seamless mobile data connectivity through eSIMs during your trip with Us, currently available at no additional cost as part of a beta launch. Please note that this service is provided "as is," without any warranties or guarantees. Indie Campers disclaims all liability for any malfunctions, interruptions, or other issues that may arise. By using this service, you acknowledge that it is in a beta period and that future availability or pricing may change.