Booking Modifications Policy

This policy explains what changes can be made to a confirmed booking, the time windows that apply, and any fees involved. For step-by-step instructions, see How to Perform Booking Modifications or Cancel Your Booking. Looking to cancel instead? See our Indie Campers Cancellation Policy.

The Two Windows That Matter

30 days before pick-up: the cutoff for changing your pick-up date or pick-up city.
48 hours before pick-up: the cutoff for almost everything else, drop-off date/time, pick-up time, extras, vehicle model, and drop-off city.

Once your trip has started, modifications, including extending or shortening your trip, and upgrading your protection plan are no longer possible.

What Can Be Changed, and By When

Modification	Self-Service (Client Area)	Online Check-in	Contact Us	When changes are allowed
Drop-off date (extend trip)	✔	✔	✔	Up to 48 hrs before pick-up
Drop-off date (shorten trip)		✔	✔	Up to 48 hrs before pick-up
Drop-off time	✔	✔	✔	Up to 48 hrs before pick-up
Drop-off location			✔	From 30 days to 48 hrs before pick-up
Pick-up date			✔	Up to 30 days before pick-up
Pick-up time		✔	✔	Up to 48 hrs before pick-up
Pick-up location			✔	Up to 30 days before pick-up
Add Extras (kits, equipment)	✔	✔	✔	Until your scheduled pick-up time (Client Area), or at pick-up in person
Add drivers *			✔	Up to 48 hrs before pick-up, or at pick-up in person
Main driver			✔	Up to 48 hrs before pick-up
Upgrade Protection Plan	✔	✔	✔	Until your scheduled pick-up time (Client Area), or at pick-up in person
Vehicle model			✔	From 30 days to 48 hrs before pick-up
Cancel booking	✔		✔	See Cancellation Policy
Cancellation Policy/ Options	—	—	—	During booking process only

* Available with eligible Protection Plans (Standard and Premium)

Extend Your Trip

Extensions can only be requested up to 48 hours before pick-up.
Trip extensions are subject to vehicle availability and confirmation.
You’ll pay the current live rate for your vehicle at the time you request the extension.

Shorten Your Trip

Trip reductions are only possible more than 48 hours before pick-up.
With the Basic Cancellation Option, removed nights are not refunded or credited.
With the Flexible Cancellation Option:
- Requests made 30 or more days before pick-up receive a 100% booking credit for the removed nights.
- Requests made within 30 days of pick-up receive a 5% booking credit.

Change Your Pick-up or Drop-off Time

Pick-up and drop-off times can be changed up to 48 hours before pick-up.
Time changes are subject to depot availability.

Depending on your selected time slot, Early Pick-up, Late Drop-off, or Out-of-Hours fees may apply.

Change Your Pick-up or Drop-off Location

Pick-up location changes are only available more than 30 days before pick-up.
Drop-off location changes are available between 30 days and 48 hours before pick-up. You'll pay the route price difference, plus any applicable One-Way Transfer Fee.
Returning the vehicle to an unapproved location may result in additional charges.

Add Extras or Upgrade Your Protection Plan

Self-service changes apply to Indie Campers fleet bookings. For Marketplace bookings, contact your host.

You can add extras, upgrade your protection plan (Basic → Standard → Premium) and add a distance package in your Client Area until your scheduled pick-up time, in the local time of your pick-up depot. After that, the Extras & Plans tab is no longer available, but you can still add extras or upgrade in person at the depot, subject to availability. Moving to a lower plan isn't available in the Client Area.

Add Drivers

Driver changes follow different rules from other booking modifications.

Adding additional drivers depends on your Protection Plan:

Basic Protection Plan: additional drivers cannot be added.
Standard and Premium Protection Plans: up to 3 additional drivers can be added. The easiest way to add them is at the time of pick-up. Each additional driver must be present and provide their physical, valid driver's license.

If you're on the Basic Protection Plan, you'll need to upgrade your Protection Plan before being able to add an additional drivers.

Update Main Driver

Changing the main driver is possible up to 48 hours before pick-up.

Contact our customer support team and provide the new main driver's details.
If the booking has already been verified through Persona, the new main driver will be asked to complete a new document verification before the change can be finalized.

Change Your Vehicle

Vehicle changes are available between 30 days and 48 hours before pick-up, subject to availability.
If the new vehicle costs more, you'll pay the price difference based on the current live rate.
If the new vehicle costs less, no refund or credit is provided.
Requests for a specific vehicle make, color, design, or year of manufacture cannot be guaranteed.
This policy only applies to customer-requested changes. If we need to provide a different vehicle due to availability, please refer to our Vehicle Category Upgrade & Downgrade Policy.

Outstanding Payment

Please ensure your booking is fully paid before pick-up. If there is any outstanding balance at that time, your booking will be cancelled without a refund, regardless of the cancellation option selected.