For Indie Campers Fleet Bookings:
If you're involved in an accident during your trip that may require to submit an insurance claim, especially when a third party is involved, you'll need to file an insurance claim. Here's how the process works:
- Filling Out the DAA Form (available in the glovebox or accessible online for rentals in the EU & UK here.
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The Damage Assessment Agreement (DAA) form must be completed accurately for the insurance company to analyze the claim
* For other countries you find the DAA form:
AC USA ---- AD Canada ---- AD Australia ---- AD New Zealand
Reporting the Incident:
While traveling, you can report the incident to our customer support team and provide the completed DAA form. The form must also be handed over to our depot personnel. Additionally, you can submit the DAA via our webform, ensuring you include your booking details and a clear description of the incident.
Ensure the following information are provided when sending the DAA Form or Reporting the Incident:
- Personal Statement (written statement how the incident occurred)
- Pictures from all sides, from all vehicles involved
- Incident report form/DAA
- Third-party information (Name, ID, Email, Plate and policy number)
- Police report and police information (even if the DAA is provided, the rental firm needs as well a copy of the police report)
Claim Resolution Time:
Please note that the resolution of the insurance claim may take several months, as it depends on the procedures of the insurance company. Indie Campers is not responsible for the timeline of this process. Once a decision is reached, you will be notified via email.
Note: To learn more about protection plans please visit: Discover Our Protection Plans: What's Covered for You?
For Marketplace Bookings:
For Marketplace bookings, insurance claims must be handled directly with your host. This includes following their reporting procedures and managing any follow-up on the claim.