Yes. As stated on section 11. of our Rental Agreement, the Hirer acknowledges to be responsible for all costs of the following damages, irrespective of the Protection Plan that may have been taken. Damage identified below is specifically excluded from any Protection Plan Option and applies also to Subscription Bookings:
a) Any damage due to vehicle, when in breach of a clause in this Rental Agreement.
b) Any damage caused by willful conduct, influence of alcohol, drugs or any substance that reduces driving ability.
c) Any loss/damages/stolen personal belongings.
d) If the customer has a careless or negligent behavior of any kind or fails to abide by local road rules or Rental Firm instructions, resulting in damages to the vehicle, or third-party property.
e) The cost to retrieve or recover the vehicle from any restricted area, submerged, bogged, trapped, or abandoned, unless caused by circumstances beyond the control of the Hirer.
f) The cost to replace keys which have become damaged, lost, stolen, or locked inside the vehicle.
g) Drivers not identified in the Rental Agreement, or Drivers with a canceled, expired, suspended or seized driver’s license.
h) For any cost associated with the incorrect use of fuel.
i) All damages below side door lines or above the windscreen line, if there is no collision with third parties. j) All damages caused by hitting an animal while driving.
k) Damages caused by the wind blowing up a door.