When you accept a Booking Request, you agree to honor it, except in the event of force majeure which may prevent a booking. If you cancel a booking without written proof of force majeure, a penalty will be retained on the payment of your next remuneration to compensate for the poor quality of service offered to the renter, also be aware that your ranking might be affected. If the cancellation is made between 30 and 15 days in advance, the penalty will be 75€. If it is canceled 15 days or less in advance, the penalty will be 150€. The following events will allow for cancellation without a penalty fee:
- Failure or accident immobilizing the vehicle in question.
- Serious illness or accident with immobilization and inability to be present on the day of departure.
- Death.
If for some reason the rental cannot take place, the owner must immediately notify Indie Campers and the Traveller. Please remember that Travellers are solely relying on you, once you have accepted their request. By doing so, you agree to make your vehicle available as indicated in our general Terms and Conditions.
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