[This FAQ refers to short-term rentals confirmed after 16/11/2020 only. For bookings confirmed before that date, the cancellation policy is as follows: If you cancel your reservation more than 48 hours prior to the scheduled check-in date, you will be entitled to receive a flexible travel voucher of the same total amount you paid for your booking. For cancellations made within 48 hours prior to the scheduled check-in date, you will not be entitled to receive a travel voucher nor reimbursement.]
If you cancel your reservation 15 or more days prior to the scheduled pick-up date, you will be reimbursed the whole amount you paid until that date. If you cancel your reservation less than 15 days and more than 48 hours prior to the scheduled check-in date, you can choose between a 50% refund of the amount you already paid until that date or receive a flexible travel voucher corresponding to 100% of the total amount already paid.
You receive the travel voucher immediately when you cancel your trip and can use it right away. The travel voucher can be used for a trip in any location, any Indie Campers vehicle and any available date for pick-up until December 31, 2021. The voucher can be used more than one time up to that date until its amount has been fully used. If you book a trip of a higher price than the amount remaining in your travel voucher, you will simply need to pay the outstanding amount in order to confirm your reservation.
For cancellations made within 48 hours prior to the scheduled check-in date, you will not be entitled to receive a travel voucher nor reimbursement.
Cancellation requests will only be considered valid when communicated in writing via email sent to firstname.lastname@example.org.
Only one cancellation request per booking is allowed, meaning a customer can request a travel voucher once and use it to book a trip with different details, but it will not be possible to then ask for a travel voucher again nor to be reimbursed any amount in relation to that booking. This means that customers with a travel voucher will not be entitled to receive a cash refund or another voucher under any circumstances.
The occurrence of unforeseeable or unavoidable events for which we do not bear responsibility (e.g. acts of God, wars, natural disasters, pandemics and strikes) does not prevent the full application of the provisions of the cancellation policy.
Additionally, Indie Campers reserves the right to use any cancellation rights/alternatives provided by applicable laws.