For travelers who travel with the Indie Campers fleet:
If you have to cancel your reservation, please follow these steps:
1. Sign in to your Indie Campers Account on our website
2. Go to >Trips >Upcoming > Booking Details > Cancel my reservation
3. Next, you can either proceed by clicking on Proceed to cancel my reservation or, in case your pick-up date is in less than 17 days, you can click on Contact us. In the latter case, you will be forwarded to submit a request to cancel your booking. Please enter in your request which of the following options you want to choose:
- 50% refund (cash)
- 85% refund (travel voucher)
Please keep in mind that both options are only available if you already paid the full amount of your booking value. We will then reach out to you to finalize your cancellation. Please remember, if your pick-up is in less than 72 hours, you are not able to receive any refund.
If you clicked on Proceed to cancel my reservation, you will need to specify the reason for the cancellation and you can choose to be refunded 100% of the prepaid amount to your bank account.
For travelers who travel with a private host:
If you booked a campervan through Indie Campers Marketplace and you want to cancel your booking please open a "chat".