What is a protection plan?
A protection plan is a service offered by Indie Campers to customers, which provides specified coverage for incidents and damages that may occur during the rental period. This service should not be considered as an insurance plan.
For IndieCampers fleet
Coverage comparison
We offer 3 types of services: the Basic, Standard and Premium packages, depending on the country/region.
Services | Basic | Standard (1) |
Premium |
Driver < 25 Y.O Eligibility |
YES | NO | NO |
Price (2) |
FREE |
29.90 €/ night (conversion to local currency) |
EU & UK: From 19.90 €/ night North America: From 19.90€ (conversion to local currency) Oceania: 29.90 €/ night (conversion to local currency) |
Deposit |
EU & UK: 2000 € North America & Oceania: 2000 € (conversion to local currency) |
EU: 999 € (conversion to local currency) |
EU & UK: 500 € North America & Oceania: 500 € (conversion to local currency) |
Maximum liability/ Deductible (4) |
EU & UK: 2500 € North America & Oceania: 2500 € (conversion to local currency) |
EU: 999 € (conversion to local currency) |
EU & UK: 199 € North America & Oceania: 199 € (conversion to local currency) |
Assistance (3) | YES | YES | YES |
Coverage for all damages to third party vehicles and property damage (4) | YES | YES | YES |
Substitution van | NO | YES | YES |
Van Theft / Robbery / Vandalism (5) |
NO | NO | NO |
Mandatory state Rental firm liability insurance (6) |
YES | YES | YES |
Additional drivers (7) | NO | UP TO 1 | UP TO 3 |
(1) Not available in all location at the moment. Website will display availability.
(2) In United States, prices are dynamically determined.
(3) Includes: 24/7 online service, customer support, and roadside assistance
(4) Exclusions apply. Despite the protection plan chosen by the customer it will always be liable for any of the situations described under article "Liabilities" in our Terms and Conditions you can find a summary of exclusions here: Exclusions to the maximum liability of Protection Plans
(5) Vehicle and/or personal belogings
(6) Exclusive in US, mandatory state liability insurance for rental operators.
- Note: This coverage must not be understood as a liability coverage, it's mandatory for rental firms to operate.
(7) In United States and Canada, it is authorized to add drivers are allowed with the Basic plan, with no additional cost, for the following cases: Spouse, child, sibling, parent or grandparent, the renter's business partner, employer or fellow associate. Learn more about drviers at How many people can drive the campervan?
Note: All damages charged, besides exlusions are charged Maximum liability/ Deductible
Considerations
- The deposit is returned in case the van is delivered in the same conditions it was given. For the basic protection plan, in case of any major accident or need of repair, the customer is only liable for a maximum of 2500,00€ (conversion to local currency) independently of the real cost of the incident. For the premium protection plan, in case of any major accident or need of repair, the customer is only liable for a maximum of 199,00€ (conversion to local currency) independently of the real cost of the incident.
- In case the original Indie Campers van is unable to be driven and if the breakdown of the original van was not caused by the driver's negligence, we provide the customer with another van. Please note that for providing the substitution van we will hold a 2000 € deposit (as it is a new booking) and we charge the original 2000 € (conversion to local currency) or 500 € (conversion to local currency) (according to the purchased protection plan) deposit until the Indie Campers team understands the cost of the repair of the original van. Additionally, the customer who previously had a protection plan diferent that Basic may only choose a protection plan basic for the new booking. Indie Campers does not authorize the upgrade of the protection plan when changing vehicles.
- If the security deposit amount is not authorised by the bank or by the credit card owner, this Rental Agreement cannot be executed, and the vehicle cannot be delivered. Learn more about security deposit at Why do we hold a security deposit? How does the return of the security deposit work? and Terms and Conditions
- Learn more about coverage plans, exclusions and more at Terms and Conditions.
- Learn more about Secutiry Deposit essential information at Why do we hold a security deposit? How does the return of the security deposit work?
Choosing protection plan
You can select a protection plan during the checkout process, online check-in, or anytime before your pick-up by accessing your Client Area. Learn more about booking changes at How to Modify Your Campervan Booking: Delay, Pull Forward, Change Pick-up/Drop-off and extras addition (Booking changes)
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- Note: Protection plan upgrades are allowed, downgrades are not allowed.
For Marketplace fleet
For Marketplace bookings, Indie Campers offers two options: either the Host’s protection plan or a plan partnered with Indie Campers. To learn more, please visit How does Insurance work in the campervan Marketplace?