Getting Started
- How can I tell if the campervan I am going to rent is part of the Indie Campers or Marketplace fleet?
- Is GPS available?
- What is a Vignette, in which country do I need it and how can I get one?
- How can I choose the right RV for my road trip?
- What is included in every rental?
- Can I pick up the campervan in one location and drop it off in another one?
Contact
Campervans
- What are the Sierra model specifications?
- What are the Metris model specifications?
- What are the Tellaro model specifications?
- What are the Tellaro model specifications?
- What are the Etrusco model specifications?
- What are the Wrangler model specifications?
Bookings
- Are Towels included?
- Can I take my van to a Festival?
- What is the refundable security deposit? How is it retained?
- What are the Extras offered by Indie Campers?
- What is included in the cleaning kit?
- Is the After-trip Cleaning (pet-friendly) applied for Service Dogs?
Payment
Insurance & Protection Plan
Cancellation
Check-in, Pick-up & Drop off
- What is Indie Campers' safety policy within the Covid regulation?
- Do I need to bring any additional items to successfully pick-up my vehicle?
- How does the online check-in work?
- Where do I pick up my campervan?
- Is there a 24hr pick up/drop off service?
- What happens if I arrive late for the collection of the campervan?
On trip
- Safety tips & Protocols
- What is AdBlue and what is the AdBlue Policy?
- Do I have to stay in a campsite during the night?
- Do you have a list of recommended campsites?
- Can I take a campervan from the UK to the EU and vice-versa?
- How does the shower work?
Winter FAQs
- How will I know if my van is safe to drive in snowy conditions?
- Are all vans equipped with winter/all-season tires?
- I need winter tires on my vehicle, where can I go to change them?
- Are snow chains provided?
- Is it safe to drive without winter/all-season tires or snow chains?
- Where can I get snow chains?
Subscription Plans
- Where are long term RV rentals available and who can subscribe?
- Is there a minimum/maximum subscription period?
- What is included in the long term rental?
- Can I check out the campervans before subscribing?
- Can I renew my subscription?
- What is the upgrade/downgrade policy?