Getting Started
- How do I book?
- Choosing the right RV for my road trip
- What is included in every rental?
- Where am I allowed to travel?
- How can I tell if the campervan I am going to rent is part of the Indie Campers or Marketplace fleet?
- Which driving licence is required to drive a campervan?
Contact
Campervans
- What are the Sierra model specifications?
- What are the Metris model specifications?
- What are the Tellaro model specifications?
- What are the Tellaro model specifications?
- What are the Etrusco model specifications?
- What are the Wrangler model specifications?
Bookings
- Are shuttles to the pick-up centers provided?
- Comprehensive Guide: Your Customer Journey with Indie Campers
- What is Persona verification? And how does it work?
- Indiesaver Terms & Conditions (Please read carefully before booking)
- How do I report an Incident?
- How do I make changes/modifications to my booking?
Payment
- How can I update my payment method before the second payment?
- How to use a promo code/ discount code?
- What are the preparation, insurance and service costs for?
- How can I pay?
- Are there any hidden costs?
- How does the Flexible Payment policy work?
Insurance & Protection Plan
- What do the Protection Plans cover?
- How does Insurance work in the campervan Marketplace?
- Are all campervans insured?
- Are there exclusions to the maximum liability of each Protection Plan?
- Why do we hold a security deposit? How does the return of the security deposit work?
- Does any protection plan cover my personal belongings?
Cancellation
Check-in, Pick-up & Drop off
- Where can I park my private vehicle during my trip?
- What is Indie Campers' safety policy within the Covid regulation?
- How does the online check-in work?
- Where do I pick up my campervan?
- Is there a 24hr pick up/drop off service?
- How do I prepare to pick up the van?
On trip
- How do I change my booking while on the trip?
- Safety tips & Protocols
- What is AdBlue and what is the AdBlue Policy?
- Do I have to stay in a campsite during the night?
- Can I take a campervan from the UK to the EU and vice-versa?
- How does the shower work?
Winter FAQs
- How will I know if my van is safe to drive in snowy conditions?
- Are all vans equipped with winter/all-season tires?
- I need winter tires on my vehicle, where can I go to change them?
- Can I add snow chains to my booking?
- Is it safe to drive without winter/all-season tires or snow chains?
- Where can I get snow chains?
Subscription Plans
- Where are long term RV rentals available and who can subscribe?
- Is there a minimum/maximum subscription period?
- What is included in the long term rental?
- Can I check out the campervans before subscribing?
- Can I renew my subscription?
- What is the upgrade/downgrade policy?
