If you can't sign in, or you're signed in but your booking isn't showing under "My Bookings," it's almost always one of a few things. Work through these in order — most people are sorted by the first step.
1. Check where you booked, and which email you're using
This is the most common reason a booking doesn't appear, and it depends on how you booked:
- If you booked directly with Indie Campers (on indiecampers.com): you're most likely signed in with a different email than the one used for the booking. Check your booking confirmation to see which email the booking is under, and sign in at our login page with that exact address. If you booked as a guest, or used an email you can no longer access, contact us through How to Contact Us and we'll help link the booking to your account.
- If you booked through another provider or travel website (not directly with Indie): your booking may not appear in an Indie Campers account, and the email on that booking often can't be changed from our side. In this case, your booking provider is your main point of contact — they can help with changes to your booking and with completing steps such as your online check-in. Reach out to them first; if they direct you back to us, contact us through How to Contact Us and we'll take it from there.
2. Verify your email address
If you recently created your Indie Campers account, your email may not be confirmed yet. Check your inbox and spam folder for a verification email from us and click the link inside to confirm your address, then sign in. If it hasn't arrived, continue with the steps below.
3. Check your password — or how you signed up
If your sign-in fails, re-enter your password carefully. If you're unsure of it, use the "Forgot password" link to set a new one. And if you originally signed up with Google, there's no separate password to reset — use the "Sign in with Google" button instead.
4. Still can't get in?
If you booked directly with Indie and still can't sign in or see your booking after the steps above, contact our support team through How to Contact Us and we'll sort it out as quickly as we can. If you booked through another provider, contact them first for anything specific to your booking.