Last updated: 16 May 2025
The Indie Campers Group recognizes the importance of protecting the personal data of all those who visit the website indiecampers.com (or any of its alternative domains, notably, indiecampers.pt, indiecampers.de, indiecampers.es, indiecampers.co.uk, indiecampers.fr, indiecampers.it, indiecampers.nl, indiecampers.ie, indiecampers.no and indiecampers.se – all hereinafter jointly and individually and indistinctly referred to as the “Website”) or interact in any other way with any entity of the Indie Campers Group. The Indie Campers Group complies with the legislation in force in this matter, namely, the Regulation (EU/EEA) No. 2016/679 General Data Protection Regulation (“GDPR”) and with applicable U.S. Federal and state data protection laws.
In this Policy
- when “we”, “us”, “our”, “ours” or similar terms are used it is as reference to the Indie Campers Group or to any of its entities;
- when “you”, “your”, “yours” or similar terms are used it is as reference to the user of the Website or the Services;
- “Services” shall mean all the services we provide to you and which are duly identified in our T&Cs.
0. Indie Campers Group
The following entities are part of the Indie Campers Group: Indie Holdings, S.A., Indie Campers Portugal LDA, Indie Campers Spain, S.L., Indie Campers France S.A.R.L, Indie Campers Italy S.R.L., Indie Campers Germany GmbH, Indie Campers Belgium SPRL, Indie Campers Adriatic D.O.O., Indie Campers UK LTD, Indie Campers Iceland, ehf., Indie Campers Ireland Limited, Indie Campers Central Services, Lda, Indie Campers Netherlands, B.V., Indie Campers Sweden AB, Indie Campers AV GmbH, Indie Campers Poland Spółka Z Ograniczoną Odpowiedzialnością, Indie Campers Finland Oy, Indie Campers Norway AS, Indie Campers Schweiz GmbH, Indie Campers Brand Unipessoal Lda., Indie EU Holding, Unipessoal Lda., Indie Australia Pty Ltd, Indie Campers Australia Pty Ltd, Indie Campers New Zealand Limited, Indie Oceania Holding, Unipessoal Lda., Indie Campers Dealer USA, LLC., Indie Campers USA, Inc., Indie Campers Canada, Inc., Indie Campers Mexico S.R.L.C.V. and Indie America Holding, Unipessoal Lda.
1. Scope
This privacy policy applies to all personal data collected through the Website or any other interaction with the Indie Campers Group that is processed by any of its entities, particularly in relation to the Services.
2. Contacts
About any question related to this privacy policy or any other question that concerns the protection of your personal data, you can contact us through email privacy@indiecampers.com
3. Collection
We may require that you provide us with the information necessary for identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crimes. In this case, when providing us with said information you are consenting in the collection of such information and permitting us to keep a record of that. You will need to complete specific verification procedures before you are allowed to use the Services. If you do not provide the required information, then we will likely be unable to provide you with the Services. Your access to the Services may be altered due to information collected on an ongoing basis. The information we request may include certain identification verification by the Persona Software (for more information click here), having to provide Indie Campers with a photo of your identification card and driver’s license.
The following personal data is collected in the customer/user registration:
- At Registration: Name, email;
- When making a booking: Name, phone number, country of residence, date of birth address, city, postal code, fiscal number ;
In case you proceed with hiring a rental or other service from us, we may be required to make the inquiries, whether directly or through third parties, that we consider appropriate, in our sole discretion, to verify your identity or protect you and us against fraud or other financial crimes and to take action we reasonably deem necessary based on the results of such inquiries.
The following data may be obtained through the navigation on the Website: data identifying the I.P. address, type of device, your browser and version, log in and account information, including username, preferences regarding marketing, and cookies, flags, and web tags (pixel).
4. Purposes of the processing
Indie Campers will process your personal data, manually and / or automatically, for the following purposes:
I) Contractual relationship management:
Your personal data is processed for the purpose of managing the contractual relationship with the client, namely for the purposes of: - Pre-contractual procedures; - Reservation; - Signing of the vehicle rental contract without driver; - Rental monitoring; - Invoice management; - Management of fee payments; - Management of potential complaints; - Management of compensation for potential damage to the vehicle and insurance management; - Post-rental communications within the scope of the rental contract or the evaluation of its performance and client satisfaction; - Invoice management; - Management of payment of your fees; - Management of fines, in particular in relation to communications with competent authorities; - Management of potential complaints; - Management of compensation for potential damage to the vehicle.
II) Marketing:
If you consent, we may also process your data with the purposes of sending you information and news about your events, campaigns, special offers, products, offers and through any communication channel, namely using email, and SMS or postal mail.
III) Customer Reviews and Testimonials:
Indie Campers Platform values the feedback from travelers and believes in sharing authentic experiences to help others make informed decisions. To this end, we may publicly display reviews collected through our check-out survey. The specific information shared includes the following:
a) Name: Indie Campers Platform will only use the first name and the initial of the surname of the Traveler to respect privacy (e.g., GUILHERME F.). This approach helps maintain a level of anonymity while still providing a personal touch to the review.
b) Age: The age of the reviewer will be presented in ten-year intervals. This allows potential Travelers to relate to reviews from individuals in similar life stages, without compromising privacy. For example, a Traveler aged 25 will be shown in the 20-29 years old category.
c) Location: To provide context for the review, Indie Campers Platform will include the city of check-in and the city of check-out (e.g., Lisbon → Barcelona). This information helps future Travelers understand the route and context of the trip being reviewed.
d) Review Date: The date on which the review was submitted will be displayed. This ensures transparency about the recency of the feedback, allowing users to consider the timeliness of the experience described.
e) Number of Travelers: Indie Campers Platform will indicate the number of people who traveled together. This categorization helps potential Travelers understand whether the review is from an individual traveler, a couple, a small group, or a larger party.
f) Trip Duration: The length of the trip will be shown in exact duration. This information provides insights into the nature and scope of the trip.
Indie Campers Platform ensures that all traveler reviews and associated data are collected with explicit consent as outlined in this privacy policy. Reviews and data may be displayed on our website and other platforms for a duration of one year or longer, depending on their relevance and applicability.
Indie Campers Platform is committed to respecting the privacy of our travelers while sharing valuable insights. Therefore, this data is carefully curated to maintain anonymity where possible, while still providing useful information to our community.
IV) Insurance:
We share personal information with our Insurance providers which allows you to take out insurance for a specific rental. The insurers need to have access to basic information about the policyholder and the insured object to issue and administer the requested insurance. Information is only passed on to the insurer if a user applies for insurance. Complete information about the insurers' processing of personal data can be found on their own websites.
V) Mobile Data Services (when the service is available):
We share some of your personal information (e-mail address) with our mobile data providers, which allows you to use eSIMs during your rental, giving you the opportunity to have Internet coverage during your trip with us. The mobile data providers need access to your e-mail address in order to issue the eSIMs and link them to your trip. Your information (e-mail) is only passed on to the mobile data provider if you request a service that includes the provision of an eSIM. For complete information on the processing of personal data by mobile data providers, please consult their own websites.
VI) Legal Requirements:
Indie Campers processes personal data to comply with legal obligations to which we are subject.
This may include, but is not limited to:
a) Compliance with Taxation and Accounting Laws: We may be required to process and retain your personal data to comply with applicable tax laws, accounting requirements, and financial reporting obligations.
b) Legal Proceedings and Investigations: We may process personal data in response to requests from courts, law enforcement agencies, regulators, and other government authorities, as required by law. This includes situations where we need to establish, exercise, or defend our legal rights
c) Compliance with Consumer Protection Laws: We process personal data to comply with laws aimed at protecting the rights of consumers, such as providing refunds, processing claims, or ensuring product and service safety.
d) Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF): In certain situations, we may need to process personal data to conduct identity verification and due diligence to comply with AML and CTF regulations.
VII) Geolocation
Protection of users and vans, as regards Geolocation (and as detailed below).
5. Geolocation data processing
The data relating to geolocation via GPS services, Geofencing and Live map implemented in our vechicles and RV’s as well as other telematics technology, may be used and processed for the following purposes: Ensure the safety of those who will be transported as in cases of emergency the knowledge of the exact location of the van and consequently of the passenger may be a decisive factor; Ensuring the security of the van itself, alerting in situations of theft or robbery as well as alerting in situations of mechanical failure. Ensuring contractual compliance between the parties, namely in situations where the party is not authorized to travel to certain territories or travel more than a certain number of kilometers/miles, as well as complaint management. We may use in-car data systems to collect data about the condition and performance of the vehicle through the following technologies: - Adblue Levels - Mileage - Regressive Counters - DTC Codes - Connection to CAN - Notifications - Battery Reaching Minimum Tension - Temperature rising above a certain level - API - Possibility of stopping vehicle remotely - Data import and export capabilities - Fleet management system.
6. Lawfulness
Your data is processed lawfully, as stated above for each type of processing most especially because the processing at stake is necessary for the performance of a contract to which the data subject is a party, or for pre-contractual steps at the request of the data subject. However, if consent is the legally suitable means of obtaining the lawfulness of a particular processing of personal data, the data subject has the right to withdraw his consent at any time. To withdraw your consent, you can contact us by email to the following email address: privacy@indiecampers.com
7. Rights of data subjects
At any time and free of charge, you can exercise your rights provided for in the applicable legislation, namely: • Right of access; • Right of rectification; • Right to be forgotten; • Right to restriction of processing; • Right to data portability; • Right to object; • Right to object automate processing.
The rights may be exercised by duly substantiated written communication to the following email address: privacy@indiecampers.com The individual data subject retains the right to complain to the relevant supervisory authority.
8. Storage period
We keep your data only for the period of time strictly necessary arising from the scope of the purposes set out in this privacy policy applicable in any case but in any case no more than for 3 years.
9. Third party
We may communicate your personal data to third parties, service providers of the Indie Campers Group, namely service providers in matters of IT support. These companies are provided only with the personal data necessary for the provision of their service and these entities undertake to process the said personal data solely and exclusively for the fulfillment of the purposes indicated above. Likewise, the processing of user data may be carried out by a suitable service provider, hired by us. The service provider will process data exclusively for the purposes established by us, with respect to the instructions issued by it and in strict compliance with the law. We shall ensure that any such service provider abides by the rules and principles outlined in this Privacy Policy.
10. International data transfers
Indie Campers may collect data from data subjects in countries outside of the European Economic Area EEA, via its group companies. Some of these companies, notably those in Canada (Indie Campers Canada, Inc.) and in New Zealand (Indie Campers New Zealand Limited) are located in countries where the European Commission has decided that an adequate level of protection is ensured. Other of said companies, notably those in the USA (Indie Campers Dealer USA, LLC. and Indie Campers USA, Inc.).
Where data is collected and first processed in the EEA Indie Campers will not transfer your data to entities located in countries outside the EEA, unless required by law.
11. Protection measures and management of personal data
Indie Campers applies several technical and organizational measures suitable to protect users' personal data, including encryption and authentication tools, to maintain the security of their personal data and uses secure servers, firewalls and communications encryption.
12. Cookies policy
Indie Campers uses automatic data collection systems such as cookies for the purposes of contractual relationship management and of managing the Website and users’ interactions therein. The cookies that are used on this Website can be installed by the same, which originate from the different servers operated by it, or from the third party servers that provide services and install cookies and / or web beacons (for example, cookies that are installed to promote advertising services or certain content through which the user views advertising or content at a predetermined time). The user will be able to search his computer's hard disk according to the browser's instructions. The user has the possibility to configure his browser to be notified, on the computer screen, about the receipt of cookies and to prevent their installation on the hard drive. Information pertinent to this configuration is available in instructions and manuals of the browser itself. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this Website).
13. Changes to privacy policy
Applicable law and our business practices may change over time. If we decide to update our privacy policy, the changes will be posted on our Website, so we recommend that you periodically review this document to stay up to date. If we materially modify the way we process your personal data, we will notify you in advance and, when legally required, we will ask for your consent prior to the implementation of such changes.