Ensure a smooth return by following drop-off requirements for cleanliness, fuel, battery levels, and rented equipment. This helps avoid fees and keeps the vehicle ready for the next traveler. See below for details and tips.
What are the Key requirements?
- Return on time & to the correct location – As per your rental agreement.
- Cleanliness – Vehicle must be in the same condition as pick-up, inside and out.
- Fuel & Battery Condition – Must match pick-up levels (including AdBlue for diesel vehicles).
- Equipment – Return all rented items in the condition they were provided.
- Additional Charges – Settle any extra mileage, tolls, or other applicable fees.
- Handover Review – Complete the short feedback survey.
At the drop-off station, you will go through the following steps:
- Vehicle Inspection – We check cleanliness, fuel, damages, and mileage.
- Equipment Return – Ensure all accessories are accounted for.
- Final Review – Complete the experience survey.
- Charges (if applicable) – Penalties for non-compliance will be assessed.
Cleaning & Preparation Guidelines:
- Empty wastewater, freshwater tanks & toilet cassette.
- Remove trash & personal belongings.
- Wipe surfaces, clean kitchen, bathroom, fridge, and microwave.
- Vacuum, sweep, and mop the floors.
- Wash windows and ensure no smoke odors.
- Store electrical cables, repair kits, and other accessories in their designated places.
- Refill the fuel tank and AdBlue before drop-off.
- Ensure the battery charge is at the same level as pick-up.
Fees for Non-Compliance
Additional charges may apply if drop-off requirements are not met. For a full list of fees, please refer to our Fees & Charges article.
NOTE: To avoid additional fees, plan your last night at a site with disposal facilities, refuel near the depot before drop-off, follow cleaning guidelines, store bedding and equipment properly, and keep track of mileage and toll charges.
For more details, visit your Client Area or check our Terms & Conditions.