Everything you need for a smooth return: the condition to bring the van back in, what happens at the depot, and how it works for Marketplace bookings. Following these avoids extra fees and keeps the vehicle ready for the next traveler.
Before you return: what condition to bring the van back in
Return the van broadly as you received it. Each item below is checked at drop-off.
- On time & to the right place — at the time and location in your rental agreement. Late returns can lead to fees.
- Fuel — bring it back at the same level it had at pick-up. No full-tank rule, so no need to overfill (returning fuller earns no refund). If lower, you're charged for the missing fuel plus a refueling service fee. (Fuel Policy)
- AdBlue (diesel) — return above the minimum with no warning light on, as at pick-up. You don't need to top it back to the exact pick-up mark. Below minimum, a fee applies. (AdBlue Policy)
- Charge (electric models) — return the battery at the same charge level as pick-up; lower, a charge applies. (T&C)
- Gas / LPG — gauge models: readings compared, difference may be charged. Independent-bottle models: a used sealed bottle may be charged. (LPG Policy)
- Mileage — odometer compared to pick-up; over-package charged. (Mileage Policy)
- Cleaning (minimum before arrival): empty grey/fresh water and toilet cassette; empty, switch off and wipe the fridge; clear all trash and belongings; wipe surfaces and kitchen, remove excessive dirt/dust; return kitchen kit, cables, repair kit and equipment to place. Exterior only needs washing if excessive mud/dirt blocks inspection. (Marketplace hosts may also check the exterior.)
- Where to empty your tanks: there's no disposal at Indie Campers depots — empty at a proper disposal point before arriving; plan your last night at a site with facilities. (recommended trip apps)
- Equipment & extras — return all rented items in the condition provided.
What happens at the depot
- Inspection & photos (saved to your booking history).
- Return condition recorded — check-out time, fuel, AdBlue, charge, mileage, gas/LPG, cleaning; damage marked on a diagram.
- Any charges settled — from your deposit or another method; invoice emailed, reply with questions.
- Feedback.
Your deposit isn't released on the spot. After checkout we run an internal audit for accuracy; once done, the hold is released.