What is the Refundable Security Deposit?
The security deposit is a temporary hold placed on your credit or debit card for the duration of your rental. It serves as a safeguard against potential extra charges, such as:
-
Missing equipment
-
Exceeding the mileage/kilometer limit
-
Damage to the vehicle
-
Traffic fines or tolls
-
Other unforeseen costs
This deposit ensures protection for both the renter and the rental provider. Please note that we only accept security deposits via credit or debit card (with 16digits and cvv) - cash or bank transfers are not permitted.
Tip: The card used for the security deposit can be different from the one used for booking payment.
Want to know more about coverage options? 👉 Discover Our Protection Plans
How is the Security Deposit Held and Released?
The security deposit is held throughout your rental and may be subject to deductions if additional charges arise. Typically, any necessary deductions are processed within 30 days after drop-off. However, in some cases, we may need to retain the deposit for a longer period, such as when:
-
The vehicle requires mechanical repairs or professional evaluation
-
The cost of damages is still being assessed
-
The rental involved a remote drop-off
In such cases, the deposit will be held until the matter is resolved.
Want to learn more about potential post-rental charges? 👉 Transparent Pricing: Are There Any Hidden Costs?
Important Notes About the Security Deposit:
-
Only credit or debit cards (with 16 digits and a CVC code) are accepted—no cash or bank transfers.
-
The security deposit card does not have to match the payment card used for booking.
-
The deposit will not appear as a charge on your statement. Instead, the authorization is simply canceled between 6 and 30 days after rental, as if the transaction never occurred. If needed, your bank can confirm this.
Security Deposit for Indie Campers Bookings
-
The deposit is exclusively held on credit or debit cards. Ensure your debit card has 16 digits and a CVC code.
-
The deposit amount depends on the protection plan chosen—Premium Protection reduces the deposit required.
-
The cardholder must be present at check-in, even if they are not the main driver.
-
Make sure your card supports 3D Secure online payments to avoid issues during pick-up.
Want to learn more about check-in requirements? 👉 Essential Documents and Depot Procedures for Pick-Up
Security Deposit for Marketplace Bookings
-
Depending on the host and their insurance policy, the deposit may be held either by the host or through Indie Campers.
-
The security deposit amount is displayed in the trip summary and pricing section during the booking process.
Want to understand how insurance works for Marketplace bookings? 👉 How Does Insurance Work in the Campervan Marketplace?