Time windows depend on your pick-up/drop-off depot, but generally:
- Drop-off (check-out): 8:30am to 11:30am (many depots start from 9am)
- Pick-up (check-in): 2:30pm to 6:00pm
- Depots are closed for lunch from 12:00pm to 2:00pm
- Anything requested outside 8:30am to 6:00pm is subject to availability and needs review by our support team
You'll select your preferred slot during booking on our website.
Please note:
- Check-in before 2:30pm is treated as an early pick-up and incurs an extra fee.
- Check-out after 11:30am is treated as a late drop-off and incurs an extra fee.
- Any activity after 6:00pm incurs an additional out-of-hours fee. This stacks on top of the late drop-off fee if both apply.
Can I change my pick-up and/or drop-off date or time after booking?
Yes, within limits:
- Pick-up date: can't be changed once you're inside 30 days of pick-up.
- Drop-off date: can be changed up to 48 hours before pick-up.
- Pick-up/drop-off time (same date): can be changed up to 48 hours before pick-up.
All changes are subject to vehicle availability and must be confirmed by our support team. Requesting a change doesn't guarantee it's approved. Fees may apply depending on the change.
Important: Arrive within your scheduled time window. Late or missed pick-ups/drop-offs may result in fees or delays. Full details in our Terms and Conditions.