This guide provides a clear, step-by-step overview of the entire booking journey with Indie Campers, from confirming a booking to handling fines and tolls, after drop-off. It highlights where to access relevant information at each stage of your journey.
Pre-Booking: Finding the Perfect Fit
This is the stage where you explore and select the best combination of vehicle model, dates, location, plans, and extras.
- How to book your road trip: Detailed Step by Step for creating and saving a Booking - Learn how to create or save a booking.
- Choosing the right RV for my road trip - Detailed information about our fleet and tips on choosing the right model.
- Secure and Convenient Payment Options for Your Campervan Booking (Booking payment) - Accepted payment options and troubleshooting tips.
- Explore What's Included in Your Campervan Rental with Indie Campers - Discover what’s always included in your rental package.
- Explore Our Suggested Road Trips and Itineraries - Get inspired with our suggested travel routes.
- What are the Extras offered by Indie Campers? - Explore available extras and how to add them to your booking.
- Discover Our Protection Plans: What's Covered for You? - Review available services and coverage options.
- Driving requirements: License and Minimum Age Restrictions - Understand the minimum requirements for booking confirmation.
- Why do we hold a security deposit? How does the return of the security deposit work? - What to expect regarding the security deposit.
Pre-Trip: Getting Ready for Your Adventure
This stage involves completing online check-in, validating documentation, making the second payment if required, and preparing for pick-up.
- Self-service: How do I finalize my second payment / remaining booking amount? - How and where to make your second payment in the Customer Area (CA).
- How does the online check-in work? - How to log in, complete check-in, and view the introductory van video (Indie Campers fleet only).
- What is Persona verification? Troubleshooting and how does it work? - Required documents and troubleshooting (Indie Campers fleet only).
- How does Insurance work in the campervan Marketplace? - Required documents for Marketplace fleet bookings.
- How to View Your Booking Details: Pick-up/Drop-off Directions, Transportation suggestion, Vehicle demo/user guide, etc. - Access all booking details in your Customer Area.
- What Can Be Changed After You Confirm Your Booking? - Information of changes that can be done before pick-up.
- How to Modify Your Campervan Booking: Delay, Pull Forward, Change Pick-up/Drop-off and extras addition (Booking changes) - How to change your drop-off location in the Customer Area (CA) or by other methods.
- Why do we hold a security deposit? How does the return of the security deposit work? - Information on how and when the security deposit will be released.
- Essential Documents and Depot Procedures for Pick-Up - Preparation and protocol for vehicle pick-up.
- What is a Vignette, in which country do I need it and how can I get one? - Information on specific driving conditions and requirements.
- Parking and Luggage: Where can I park my private vehicle and store my luggage during my trip? - Where to park the van, as Indie Campers facilities currently do not offer parking.
On-Trip: During Your Journey
This stage covers any unexpected situations during your trip or if you need to modify your drop-off date or time.
- How and who to contact in case of a break down or other needed assistance during the trip? - Who to contact and how to report a breakdown.
- How to View Your Booking Details: Pick-up/Drop-off Directions, Transportation suggestion, Vehicle demo/user guide, etc. - Access the user guide (how to operate the van), drop-off location, date, and time in the Customer Area (CA).
- How to View Your Booking Details: Pick-up/Drop-off Directions, Transportation suggestion, Vehicle demo/user guide, etc. - How to change your drop-off details in the Customer Area (CA) or by other methods.
- Depot procedures for Drop-off: Returning campervan - Information on the vehicle return protocol.
- Why do we hold a security deposit? How does the return of the security deposit work? - Details on how and when the security deposit will be released.
After Trip: Wrapping Up
This stage includes handling lost items, fines, tolls, damages, and submitting complaints.
- Damage process: How it works? How damages are priced? -How damages are assessed and charged.
- Tolls and fines policy: How it works? and how do I pay tolls or fines? - Instructions for handling and paying fines and tolls.
- Lost and Found: How to Recover Forgotten Items - What to do if you’ve lost an item.