What is Persona?
Indie Campers takes legal and security obligations seriously, so we collect and verify information from all clients who book a campervan. To make this process easy and convenient, we've partnered with Persona for your driver's license and ID upload verification. It is an essential step to ensure a smooth pickup process.
Please note that completing your verification no later than 3 hours before your scheduled pick-up time is essential for legal and security reasons. Failing to do so may prevent us from delivering your vehicle which may affect your trip.
Step 1: Login and access "My Bookings"
To initiate the online check-in (which opens 30 days before pick-up), you need to log into your account on our website. You will find the login button on the main landing page in the top right corner.
Once you log in successfully, you will be in the Client Area. On the left side, select "My Bookings" from the navigation bar.
Step 2: Insert Documents
If you haven't completed this yet, click on the orange button: "Insert your documents". You will be redirected to Persona to initiate the document validation process.
Steps for Persona Verification:
To ensure a secure and smooth pickup, verifying your Driver's License is the primary and most important step of this process.
1. Driver's License Verification
You will first be asked to upload and verify your driver's license. Please ensure you use your driver's license for this step. If your verification fails, you will have multiple attempts to pass.
2. Government ID Verification (If Applicable)
If Persona cannot verify your driver's license (for example, if it is an older paper format or from an unsupported country), the system will prompt a fallback option. Only then should you upload a valid Passport or National ID to complete the automated check.
3. Selfie Verification
In this final step, you will be asked to take a selfie. You will need to look straight ahead, look to the right, and then to the left. If verification fails, you have multiple attempts to pass. If you exceed the maximum number of attempts, your session will be temporarily blocked and you will need to contact support.
Tips for a Successful Document Upload
- If the pictures are not accepted, Persona provides an error message. Please follow their suggestions.
- Make sure that your documents are fully visible and readable.
- Take selfies and document photos against a clear, plain background in good lighting.
- Hold the camera at a moderate distance (about 40 cm from your face or document); neither too far away nor right up close.
- Remove your glasses when taking the selfie, just as you would for a passport photo.
- If you prefer, you can use a mobile scanning app to take high-quality pictures of your documents beforehand.
Troubleshooting: What to Do if Persona Cannot Read Your Document
Sometimes, Persona may struggle to recognize certain documents, such as older paper-format European licenses (like the pink ones from France, Germany, or Belgium). If you are having trouble, please try the following steps:
- Try an alternative ID (Fallback): If your driver's license fails or its issuing country is not supported, you can trigger the fallback option. If you have a Government ID (Passport or National ID) from a supported country, select that country to start the verification. The initial license verification will fail, but the fallback option for the Government ID can succeed! (Note: If both documents are from the same unsupported country, or neither country is supported, you will need to contact support).
- Improve the capture: Use bright, even lighting, place the document on a plain background, include all four corners, avoid glare, and hold the camera steady. If prompted, choose "manual upload" from your files instead of using the live camera capture.
- Request a manual review: If the automated check still fails after trying the fallback option, please contact us directly through our 24/7 website chat (the widget in the bottom right corner) or by submitting a request. Our support team will then assist you in manually verifying your documents.
Time-Sensitive Departures
If your pick-up time is very soon and you still cannot complete the upload through Persona, please let us know immediately. First, confirm that you have uploaded clear photos of your ID and driver's license in the Client Area. Then, contact us via the 24/7 web chat or WhatsApp and inform us that your departure is soon. We will prioritize a manual review of your documents.