If something happens to your campervan during your trip, whether an accident, damage or theft, you can report it in a few minutes from your Client Area. Submitting your Accident Declaration (DA) is what keeps your Protection Plan active for that incident, so it is worth doing straight away.
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In short
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1. First, make sure everyone is safe
- If anyone is hurt or in danger, call the local emergency services before doing anything else.
- For accidents and theft, notify the local police as soon as you can, and keep the report or reference number they give you.
- Do not admit fault or accept responsibility at the scene.
2. Check whether you need to report
You should report any incident involving your vehicle, including:
- An accident with another vehicle or object
- Single-vehicle damage, scrapes or dents
- Theft or attempted theft
- Any damage, even if it looks minor and the van is still drivable
Not sure? Report it. Even when no one else was involved and the damage seems small, you need a DA for that incident to stay covered.
3. Open your declaration
- Open your Client Area and go to My Trip.
- Find the "Damaged your vehicle?" card and tap Report Incident.
- Tap Start to begin your Accident Declaration.
4. Fill in the form
The form has six short steps and takes about 10 to 15 minutes. It saves automatically, so you can pause and pick up where you left off from My Trip at any time.
Have this ready before you start:
| Accident details | When, where and what happened |
| Driver details | Who was driving, license and contact information |
| Third party details | Other people and vehicles involved, if any |
| Photos | The damage and the scene |
| Additional details | Speed, road signs, lights and signals |
| Signatures | Yours, and the other party's where possible |
| One accident, one declaration. If a single accident caused several pieces of damage, for example the bumper, a headlight and a side panel, include them all in the same DA. They belong to one accident and are covered by one declaration. |
5. Take clear photos
Your photos are the proof that supports your report. Please include:
- A close-up of each damaged area
- A wide shot of the whole vehicle and its surroundings
- The other vehicle, including its number plate
- The road, signs and wider scene
Tip: shoot in good light and check that any number plates are readable before you move on.
6. If another party is involved
Ask the other party for their details and, where possible, their signature on the declaration. If they refuse, simply note that in the declaration.
In situations such as a hit-and-run, a refusal to cooperate, or an injury, contact the police and keep the report or reference number.
When to submit
Submit your DA as soon as you can, and no later than 2 days after the incident or by your drop-off date, whichever comes first.
Why it matters
Your Protection Plan covers damage only when there is a valid DA on file.
- With a complete DA: the related damage stays eligible for coverage under your plan, whether Basic, Standard or Premium.
- Without a DA: that damage will not be covered and you may be responsible for the repair costs. A fee may also apply if we find damage when you return the vehicle and no DA is on file.
Reporting takes only a few minutes and protects you, so please submit your DA for any accident before you return the vehicle.
Need help?
If you have any questions or want a hand while filing your report, contact us through the usual support channels. For full details, see our Terms & Conditions.