Whether you need to extend your rental period, change your drop-off time, add extras, or cancel your booking altogether, our Client Area makes it simple to adjust your reservation details. If you want to know about the changes and timing you can perform these changes visit our Booking Modifications Policy. Just keep in mind that once your trip has started, most changes are no longer possible. Follow these step-by-step instructions to manage your booking effectively.
Log In Client Area and Find Your Booking
- Click the profile icon in the top-right corner of our website.
- Log in using the same email address you used to make your booking.
Once logged in into the Client Area:
- Select "My Trips" from the dropdown menu.
- Find your trip and click "Manage Reservation" in your booking details.
Tip: validate your documents in the Client Area as early as possible.
Change Your Drop-off Date or Time
- Under the “Change Reservation” tab.
- To extend your trip: click your new drop-off day on the calendar. Only available dates are selectable.
- To change the time: choose a new hour from the dropdown to see available slots and their cost.
- Review the changes and the total on the right and click "Pay Now" to confirm.
Add Extras or Upgrade Your Protection Plan
- Go to the "Manage extras" tab in your booking details.
- Add extras (kits, equipment), or upgrade your protection plan:
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Note: Refunds or credits for removed items depend on your cancellation policy. Please visit our Booking Modifications Policy for details.
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- The updated total appears on the right. Click "Pay Now" to confirm.
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Once payment goes through, return to "My Bookings" to see the change confirmed. If something looks wrong or an error occurs, feel free to contact us via the webchat feature in the bottom-right corner of the site.
Cancel Your Booking
- Click the "Cancel Reservation" tab in your booking details.
- Select your reason for cancelling and choose your refund type. To understand whether you're eligible for a refund and the amount you're entitled to, please visit our Indie Campers Cancellation Policy article.
Once submitted, you'll see a confirmation that your booking has been cancelled. Applicable refunds are typically processed back to your original payment method within 5–10 business days.
Changes That Need Our Support Team
Message us via web chat for:
- Changing your pick-up date
- Changing your pick-up or drop-off city
- Changing your vehicle model
Visit our Booking Modifications Policy article for the applicable time windows.