Booking Modifications Policy

This policy explains what changes can be made to a confirmed booking, the time windows that apply, and any fees involved. For step-by-step instructions, see Manage Your Booking: Modify Drop-off, Extras or Booking Cancellation. Looking to cancel instead? See our Indie Campers Cancellation Policy.

The Two Windows That Matter

• 30 days before pick-up: the cutoff for changing your pick-up date or pick-up city.
• 48 hours before pick-up: the cutoff for almost everything else, drop-off date/time, pick-up time, extras, vehicle model, and drop-off city.

Once your trip has started, modifications, including extending or shortening your trip, and upgrading your protection plan are no longer possible.

What Can Be Changed, and By When

* Available with eligible Protection Plans (Standard and Premium)

Extend Your Trip

• Extensions can only be requested up to 48 hours before pick-up.

• Trip extensions are subject to vehicle availability and confirmation.

• You’ll pay the current live rate for your vehicle at the time you request the extension.

Shorten Your Trip

• Trip reductions are only possible more than 48 hours before pick-up.

• With the Basic Cancellation Option, removed nights are not refunded or credited.

• With the Flexible Cancellation Option:

  • Requests made 30 or more days before pick-up receive a 100% booking credit for the removed nights.
  • Requests made within 30 days of pick-up receive a 5% booking credit.

Change Your Pick-up or Drop-off Time

• Pick-up and drop-off times can be changed up to 48 hours before pick-up.

• Time changes are subject to depot availability.

Depending on your selected time slot, Early Pick-up, Late Drop-off, or Out-of-Hours fees may apply.

Change Your Pick-up or Drop-off Location

• Pick-up location changes are only available more than 30 days before pick-up.

• Drop-off location changes are available between 30 days and 48 hours before pick-up. You'll pay the route price difference, plus any applicable One-Way Transfer Fee.

• Returning the vehicle to an unapproved location may result in additional charges.

Add Extras or Upgrade Your Protection Plan

Extras can be added or removed up to 48 hours before pick-up through the Client Area or Online Check-in. For bookings with the Flexible Cancellation Policy, removed items are credited if cancelled more than 30 days before pick-up. For Non-refundable bookings, or Flexible bookings cancelled within 30 days of pick-up, removed items are not refunded or credited. 

Your protection plan can be upgraded within the same window.

Both extras and protection plan changes can also be made in person at pick-up.

Add Drivers

Driver changes follow different rules from other booking modifications.

Adding additional drivers depends on your Protection Plan:

• Basic Protection Plan: additional drivers cannot be added.
• Standard and Premium Protection Plans: up to 3 additional drivers can be added. The easiest way to add them is at the time of pick-up. Each additional driver must be present and provide their physical, valid driver's license.

If you're on the Basic Protection Plan, you'll need to upgrade your Protection Plan before being able to add an additional drivers.

Update Main Driver

Changing the booking owner is possible up to 48 hours before pick-up.

• Contact our customer support team and provide the new booking owner's details.
• If the booking has already been verified through Persona, the new booking owner will be asked to complete a new document verification before the change can be finalized.

Change Your Vehicle

• Vehicle changes are available between 30 days and 48 hours before pick-up, subject to availability.

• If the new vehicle costs more, you'll pay the price difference based on the current live rate.

• If the new vehicle costs less, no refund or credit is provided.

• This policy only applies to customer-requested changes. If we need to provide a different vehicle due to availability, please refer to our Vehicle Category Upgrade & Downgrade Policy.

Outstanding Payment

• Please ensure your booking is fully paid before pick-up. If there is any outstanding balance at that time, your booking will be cancelled without a refund, regardless of the cancellation option selected.