If you have an outstanding balance for your booking, you can complete your payment directly through your Client Area.
You can also use a different payment method from the one used for your initial payment, where available.
If your payment is unsuccessful, follow the troubleshooting steps below before contacting us.
How do I make my remaining payment?
1. Log in to your account
- Go to the Indie Campers website.
- Click the profile icon in the upper-right corner.
- Select My Bookings.
- Log in using the same email address you used when making your booking.
2. Select your booking
- Go to Upcoming Trips.
- Select the trip for which you need to complete the payment.
You will then see your booking details, including any outstanding amount.
3. Open the payment section
From your trip details:
- Select the invoice icon, or
- Go to the Payments section.
Your outstanding balance will be displayed there.
4. Complete your payment
Select an available payment method and follow the instructions on screen.
You can pay the remaining amount by credit or debit card. PayPal may also be available depending on your country of residence.
You can use a different payment method from the one used for your initial payment, if the alternative method is available for your booking.
My payment failed. What should I do?
If your payment was unsuccessful, please check the following before trying again.
Check your payment method
Make sure that you are using a payment method accepted for your booking.
If you are unsure which payment methods are available, please check our article on accepted payment methods and payment schedules.
Check your available funds
Make sure that your card or payment account has sufficient available funds to cover the amount due.
Check your card details and expiry date
If you are paying by credit or debit card, check that:
- Your card details have been entered correctly.
- Your card has not expired.
- Your card is active and can be used for online transactions.
Complete 3D Secure verification
Some card payments require 3D Secure authentication.
If your bank asks you to approve or verify the transaction through your banking app, SMS, or another authentication method, make sure that you complete the verification process.
If the verification is cancelled, rejected, or not completed, the payment may not be successful.
Try the payment again
After checking the information above, return to your booking and try to complete the payment again.
If an alternative payment method is available, you can also try using that method.
I need to change my payment method
If you want to use a different payment method for your remaining payment, you can select another available payment method when completing the payment through your Client Area.
Marketplace bookings
If your booking was made through the Indie Campers Marketplace and you need to change your payment method before completing your second payment, please contact us through Live Chat so our team can assist you.
I'm still unable to complete my payment
If you've followed the steps above and your payment is still unsuccessful, please contact our Customer Support team through the available support channels.
To help us investigate the issue more efficiently, please provide:
- Your booking code.
- The payment method you are trying to use.
- A screenshot of the error message, if one is displayed.
- Any relevant information provided by your bank or payment provider.
Our team will review the issue and advise you on the available next steps.
Important
If you have an outstanding balance, please make sure that the payment is completed within the applicable payment timeframe for your booking.