For campervan buyers. This applies if you've purchased a van from us. Renting instead? For feedback or a complaint about a rental, head to Your opinion counts: share a compliment or file a complaint.
Bought a van and something's not quite right? In the first 14 days after handover, you're covered — and you've got a direct line to sort it out.
If something's not right:
Needs a repair? — We can help with repairs within the first 14 days after handover.
Not the one after all? — You don't have to keep it. We'll help you find a replacement vehicle instead.
Reply to your purchase email thread
The fastest way to sort this out is to reply to the email thread from when you bought your van. The team there already has your details, your paperwork, and your van's history — so there's nothing to re-explain and no starting from scratch
Can't find that email thread? Our RV Sales team can point you the right way → get in touch.