If you are driving a vehicle owned by the Indie Campers fleet and are involved in an accident, follow these steps to ensure your insurance claim is valid.
1. Document the Damage (DA Form)
The Accident Declaration (DA) is the most critical document. It allows the insurance company to determine liability.
Reporting is now fully digital. You can submit your declaration directly from your Client Area.
How to Fill It Out: Open your Client Area and go to My Trip. Find the "Damaged your vehicle?" card, tap Report Incident, and then tap Start to begin. The form consists of six short steps and takes about 10 to 15 minutes. It saves automatically, so you can pause and pick up where you left off at any time.
One Accident, One Declaration: If a single accident caused several pieces of damage, include them all in the same DA. They belong to one accident and are covered by one declaration.
Deadline: You must submit your DA within 2 days of the incident or by your drop-off date, whichever comes first.
Physical Copy: A printed version of the DAA is generally provided in the glovebox of your van at the start of your rental. This is often the easiest way to gather signatures if a third party is present.
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Digital Form: If you cannot find the physical copy, or if you find it more convenient to type the details, you can use the digital links below.
2. Mandatory Reporting Checklist
To process an insurance claim, you must provide the following:
Document |
Why it’s required |
| Completed Accident Declaration |
Must be fully completed and submitted via your Client Area to keep your Protection Plan active and validate the insurance claim.
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| Police Report |
Mandatory for most claims, including theft, hit-and-runs, or injuries; you must contact the local police and retain the report or reference number they provide.
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3. Timeline & Resolution
Duration: Claims often take several months. This is dictated by the insurance provider's investigation, not Indie Campers.
Communication: You will receive an email notification as soon as a final decision is reached.
Protection Plans: For a breakdown of what your specific plan covers (Basic, Standard, or Premium), visit the Protection Plans page.
4. Marketplace Bookings
If you booked a van from a private host (not Indie Campers directly), the process is different:
Direct Management: You must handle the claim directly with your host.
Procedures: Follow the host’s specific reporting instructions. If the host uses Indie Campers’ partner insurance (like Omocom or Riverside), they will guide you on using the relevant claim portal.
Security Deposit: Your host is responsible for managing the security deposit and any deductions related to the incident.
Always take photos of the vehicle at pick-up and drop-off, even if there is no accident. This acts as your "insurance" against pre-existing damage disputes!