If you’re having issues with Persona verification, use a well-lit space with a plain background and hold your device steady. If your driver’s license isn’t accepted, try uploading a passport or national ID instead. You have up to 5 attempts. If it doesn’t work, contact support via live chat. Completing verification is mandatory before pick-up. Check our Persona Troubleshooting Guide.
What should I do when having trouble uploading my documents via Persona?
Was this article helpful?