You can delete your account yourself from your Client Area. When you do, we erase your personal data — keeping only what we're legally required to retain.
How to delete your account
- Log in to your Client Area and go to Security & Login.
- Select Delete Account and follow the steps.
What happens to your data
When you delete your account, we remove your personal data and keep only the records we're legally required to hold — for example booking and financial records needed for tax, accounting, and anti-money-laundering obligations, or to handle a legal claim. We keep those records only for as long as necessary, and as a general rule no longer than 3 years. For the full detail, see Section 9 (Storage Period) of our Privacy Policy.
If you can't complete the deletion
If you have an active or upcoming booking, you may need to wait until your trip is complete before the account can be closed. If you'd still like your personal data erased, contact our team and we'll handle your request in line with our Privacy Policy.