I paid for an extra but didn't receive it, what now?

Please mark the missing extra (e.g., Bedding Kit, Kitchen Kit, Gas Cylinder, Cleaning Kit, etc.) on your checklist.

If the item is completely unavailable at the depot, we will process a refund for the amount paid for that extra. Please note that this refund is the full resolution; we cannot reimburse you for any out-of-pocket costs if you choose to purchase a replacement item yourself during your trip.

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