For Indie Campers Fleet Bookings:
At Indie Campers, we do our best to ensure the vehicle you reserved is ready for your trip. However, certain unexpected situations beyond our control may affect the availability of the specific vehicle you selected. These situations may include:
- Delays from a previous renter
- Accidents or theft
- Mechanical breakdowns
- Severe weather conditions
- Strikes or other disruptions
- Any other situation that could compromise the delivery of the reserved vehicle
When these situations occur, Indie Campers will take the following actions:
- Provide a Similar Vehicle: In the first place, we will offer you a vehicle of the same category or model, though the brand, year, design, or color may vary.
- Inform and refund: If no vehicle is available at all, we will inform you of the unavailability and issue a full refund of the amount paid. No further compensation will be provided, to the maximum extent permitted by law.
For Marketplace Bookings:
If you have booked a vehicle through one of our hosts and they cancel for any reason, you will either:
- In the first place, we offered an alternative vehicle, or
- Receive a full refund of the amount paid in case of no alternative availability
To learn more about policies please visit our Terms and Conditions