As a marketplace host, you'll be notified immediately when a traveler cancels their booking. The refund process will then follow the cancellation policy you selected when you listed your vehicle. Here's what you can expect:
- Full refund scenario: If the traveler qualifies for a full refund based on the timing of their cancellation, Indie Campers will also refund the commission we charged.
- Partial or no refund scenario: If the traveler isn't entitled to a full refund (for example, due to a late cancellation), you'll still receive your compensation based on the policy you chose. Where applicable, the agreed commission will be deducted from the traveler's payment.
Important: Indie Campers ensures that you, as a host, are never compensated less favorably than we are in the event of a cancellation, in line with our commitment to fair practices for our partners.