Yes, you can change your pick-up or drop-off time or location, subject to the applicable deadlines and availability.
Pick-up and drop-off times
- Time changes are available up to 48 hours before pick-up, subject to depot availability.
- Pick-up time: You can change it during Online Check-in. If you’re unable to make the change there, please contact Support.
- Drop-off time: You can change it through your Client Area or during Online Check-in. Lear How to Perform Booking Modifications or Cancel Your Booking. If you’re unable to make the change, please contact Support.
- Depending on the new time slot, Early Pick-up, Late Drop-off, or Out-of-Hours fees may apply.
Pick-up and drop-off locations
- Pick-up location: Changes are available up to 30 days before pick-up. To request a change, please contact Support.
- Drop-off location: Changes are available between 30 days and 48 hours before pick-up. To request a change, please contact Support. A route price difference and any applicable One-Way Transfer Fee will apply.
- Both pick-up and drop-off locations must be at designated depots. Returning the vehicle to an unapproved location may result in additional charges.
To contact Support, use the web chat icon in the footer.
For more information about the changes available at each stage of your booking, see our Booking Modifications Policy.