At Indie Campers we are offering two distinct rate options: the Flexible Rate and the Non-Refundable Rate. Depending on which rate you choose for your rental, the payment option varies as well. Here you find the structure of both options.
For Indie Campers Fleet bookings
Flexible Rate: Customers who select the Flexible Rate benefit from a more adaptable payment and cancellation structure. With this option:
- You book with more than 30 days to your pick up day: A 50% payment is required at the time of booking.
- The remaining 50% is paid 30 days before the trip.
- Customers can add the Flexible Rate for an additional fee, which allows them to cancel under the terms specified in the policy.
30 days before the trip:
- We will automatically charge the remaining amount (50% of the booking value) to the same payment method.
- If the payment is successful, we will email the confirmation.
- If your payment fails, you will receive an email so you can provide us with a new payment method. Please make sure you check your emails and take action so we can finalize the payment successfully.
- If you do not succeed in making the payment, the booking will be automatically canceled after 3 days of failed payment attempts. Know more about troubleshooting steps here.
Non-Refundable Rate: If the customer does not choose the Flexible Rate, the booking automatically falls under the Non-Refundable Rate policy, meaning:
- The full payment (100%) is required upfront at the time of booking.
- You will get a 5% refund at any time. (No refund on same-day cancellation)
Additional Information:
- Payments can be made using different cards.
- To update your payment method, please click here
We recommend reviewing the full details in our Cancellation Policy to understand the applicable fees and conditions for your booking.
For Marketplace Bookings
Depending on the cancellation policy of the rented van, different upfront payments need to be made:
- Super Flexible Policy: When booking more than 17 days in advance, you pay 20% upfront, and the remaining 80% is due 17 days before your pick-up date.
- Flexible Policy: When booking more than 30 days in advance, you pay 50% upfront, and the remaining 50% is due 30 days before your pick-up date.
- Moderate & Strict Policy: For these policies, you must pay the total value of the booking (100%) at the moment of reservation.
Under both the Super Flexible and Flexible Policies, if the second payment of your booking fails, you will receive an email notification to make the payment. If you do not complete the payment within 3 days of receiving the email, your booking will be automatically canceled.